I never wore the coat. It may not display this or other websites correctly. 4. If you no longer have the card, contact Fendi customer service for advice. i experienced it myself, in fact. Every store recalls the Maison through ever-changing ideas, colours, materials, and art and design pieces. Are you sure you want to remove the following item from your Bag? I would call Fendi head office and complaint or better yet, tell them a friend of yours works for magazine/paper and how would they like to receive a nasty right up about their CS! Better Business Bureau:At this time, my complaint, ID ******** regarding Fendi Americas has been resolved. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Its 20 days. Please fill in this form to send us your inquiry. I bought a ring for my daughter that after a few months the coating had all come off and looked awful. The item was returned and still havent received a refund after nearly 7 weeks. Oh thats terrible but it appears most Fendi boutiques are known for poor service! Spending so much on a bag, it should be indestructable. The item was bought in August 2021 and has a 2 year warranty. Really hope it can be customise. Good job fendi. Made in Italy. It has been over 30 days since I returned these boots, and I have not received my refund. I did everything right and quickly from 12/12 to Jan 2nd. This entails managing raw materials and following the progression and the successive production phases of the products, thus assuring the standards that define Fendis DNA. Problem still not resolved after spending over $600 on crap glasses. Not purchasing anything from Fendi again period. i think that i will be furious too! Customer Service. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. As of today November 27, 2022 I am still getting the same response from Fendi, that no one knows when the paperwork will be processed. Their store staff is clueless and only interested to sell sell sell. Don't buy from their boutiques, stick with the Department stores, they value our business. Well Monday came and she told me nope. I ordered multiple things online, and was sent a email saying I would receive products in 8 business days . I ordered another pair, which arrived in perfect condition, and I then sent the defective item back within the required timeframe, utilizing the shipping label provided by FENDI. However this is in DIRECT contrast to what's displayed on the website (see here: ***************************************************************). I called multiple times - was led down different rabbit holes and was given conflicting information. can you write to their head office in italy? Relating to customer service only: Horrible. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. I would never ever buy from this company again!! Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. Not purchasing anything from Fendi again period. The rep then told me to call the toll free number. Less than a month later the shoes are already pulling apart all of it. Relating to customer service only: Horrible. The Fendi handbags in our collection include a range of styles . They just send the same boilerplate response on how I need to wait a couple days after it arrives back.But no one can tell me when its arriving back, presumably it has now unless *** is sending it via sailboat or something.I just want my money back, they obviously have the bag back. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. FASHIONPHILE is not affiliated with Fendi. Please email us or call +44 (0) 203 943 5555. I got my husband a pair of pool slides for his birthday last July from their store in Mykonos, Greece only to find actual tears in the rubber from the sides just after month of use. They proceeded to tell me that I could NOT get a refund and ONLY a store credit. Find company research, competitor information, contact details & financial data for Fendi of San Francisco, CA. 300K+ Plugin Users 47.6177115,-122.2034444 Products. As they should! I then took them to Fendi *********** to have them replaced or be refunded. FIND A STORE. Chanel advisors are available to answer all your questions. Chat Support Online presence is a priority, especially for a company like Fendi that has always celebrated its values in uniting tradition and innovation, maintaining consistency with its own origins, but with a vision of the future in mind. Don't ever buy online from this company, yes they have a great product line, I shop in Selfridges London, but NEVER EVER BUY ONLINE. no customer service care, they took back my daughter's 500 bracelet as it was missing stones, and I have never heard back, I email EVERY SINGLE DAY.. this must be the worst online experience I have ever encountered. SHAME ON YOU!,.,,,,,,, update, I paid via Paypal and got my money back - top tip, use Paypal. I bought a ring from Fendi with my 21st birthday money, it was a real luxury for me and I was over the moon. It has over 80,000 satisfied customers and businesses all over the world. Im struggling to get a replacement for 2 months! Ive just called customer service as my phone ring socket suddenly broke last week. To avoid damaging the bag or scratching the hardware, refer to the care instructions provided by the brand for specific directions. 463.3339. They told me these policies are listed on the purchase link (in the fine print below) but it feels wrong and like i was deceived that the associate who helped me purchase originally connected with me on the website and did not directly inform me that policies would be different and this was in fact coming from a store and not via the website. This area comprises the Departments of Sales and Marketing Development, Customer Relationship Management, Private Clients Relations, Retail Training, and Wholesale & Travel Retail, all of which collectively operate the different processes that impact upon the companys retail network. They arrived and broke in half 6 weeks later. i bought the BROWN PYTHON spy bag when it FIRST came out and was so excited about it, until i brought it out with me just ONCE and the clasp wouldn't close anymore at all. Kim Jones joined her in 2020. The belt got lost. Try email finder for Free and reach your ideal customer. I call customer service and was told they started processing my order a day before I called and that I would receive it in about 2 weeks. You must log in or register to reply here. Up until now no word from them nothing.They're happy to take your money as long as you don't complain. We will reply to you as soon as possible. After reading about ur unfortunate dealings with Fendi, I will never shop threre again. I contacted the Fendi store for a replacement. AFRICA AND EUROPE +39 0633450130 - Mon-Fri 10am - 7:30pm CET ASIA Macau: +853 62626558 Mon-Fri 10am - 7pm CST I do not have a store near me and wanted to see the item in real life to make my decision. My wallet is having an issue with one of the card holders -- I've sent pictures and documentation (as well as original serial number) to Fendi for a warranty replacement and NOTHING. The item is clearly damaged. I bought my two spies from Fendi boutique (Houston) and I always get the best service. The daily challenge is to establish a relationship of trust with our clients, offering an impeccable service at every opportunity for contact, whether in the boutique or through the client services centre. They keep promising to issue a credit note for online but it has not materialised. Silvia Venturini Fendi is the granddaughter of founder Adele Casagrande Fendi. Bought a 2500 bag. How you can polish a Fendi Spy bag depends on the material. BBB is here to help. I brought the bag to the store and after waiting for a response for six weeks, they told me that although they were aware that the glue they used to use turned yellow, they have since changed it, but cannot help me with my problem. I returned two items to FENDI during that transaction, using separate shipping labels, both of which were provided by FENDI. On 13 August 2022 I ordered a pair of Fendi Flo sneakers online for my husband. Now Im stuck with damaged tights ( which cannot be repaired). It goes against our guidelines to offer incentives for reviews. I will soon be disputing this charge with my credit card company. Be aware before buying anything from their online store that you will be left alone if any issues. They reply to my emails after a week and each time they keep asking me the same photos which I have already sent!!! Wallet has aged a bit. This is not due to normal wear and tear. The Supply Chain & Logistics Division guarantees the distribution of Fendi products to boutiques around the world, ensuring correct stock management, with the purpose of supporting the launches and sales of all the new collections. *, Read the After Sales Service Terms & Conditions, (max file size: 15 MB, accepted formats: PNG, JPG, GIF, PDF), FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENZA SIAE N. 3566/I/1417. Less than a month later the shoes are already pulling apart all of it. Claim your profile to access Trustpilots free business tools and connect with customers. Its day 26 since I ordered the product from Fendi online store still no updates on the order. Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendis set of values around the world. Really disappointed - will not be purchasing again. No reply at all. The Commercial Division defines the sales strategies and plans Fendis commercial presence across the globe through a network of retail outlets as well as through other wholesale and franchisee sales channels. I have had an ongoing issue with a ring I bought in Greece and I have got absolutely no where. The item is still in warranty so I am hoping no trouble. In Fendi shops, creativity is tangibly expressed: the store is the physical space where we can use our products to communicate the Maisons DNA to our clients. No refund for months, no response from FENDI. www.fendi.com More Ways To Browse Fendi Style Very Thin Band Beach Cover Fashion The Product & Merchandising Department manages the production line cross-functionally and with pragmatism, and represents the strategic side of creativity. It offers assistance 24 hours a day, seven days a week, and it is accessible by phone or online. Fendi refuse to give me a refund or replace the glasses. Our customer service hours are Monday through Friday, 9am to 6pm PST. If so, please contact me as I have opened a case with New Yorks 7 on your side. Retail Merchandiser Man, Europe and Middle East, Sign up to open these and 5 more emails in Fendi, Accessories Production Planner and Controller, SAP Finance FI Specialist S/4HANA - IS&T Applications Life Cycle Specialist. For a better experience, please enable JavaScript in your browser before proceeding. 2. If you no longer have the care card, contact Fendi customer service or visit a Fendi boutique for assistance. Sent in numerous pictures and have not recieved any responses. AVAILABLE 8AM - 9PM EST, 7 DAYS A WEEK. That is really too bad. We will reply to you as soon as possible. FENDI - Client Services - Contact Us We're happy to help with any questions you may have regarding purchases, our products and corporate information. Ive called them and emailed and had no reply from them and every time I call they say it will be sorted by another department. I asked them to send me proof of how I could have broken the coat and they refused. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I have tried to reason with the store to ask for an exception to the rule considering the lack of transparency and information from the associate. Phone. Well guide you through the process. Word to the wise, save your money and buy something WAY cheaper. I was told that they would manually refund the purchase and advised me not to dispute the purchase with my credit company. How long had you possessed the bag when this happened? Founded in Ro. good luck! Never again. It is also responsible for all of the companys informative processes and social responsibility activities. After seeing all the reviews Im starting to worry I wont get a refund! Its now been three weeks and Im being told I have to wait for the refund because they have to open an investigation with **** I am formally requesting a refund in the amount of $2,079.19 for my return. Received a wallet back in the day when my g/f (now wife) went to Italy for a work trip. Fill in this form to send us an email. Bought a 2500 bag. Really disappointed in the quality of some of Fendi's bags.. from this to Spy bags falling apart. wtf? It had to be returned by Jan 4th or could not even exchange it. But don't be too alarmed by horror stories. I spent 1000s on Fendi products. Fendi Vitello King Plexiglass Logo Embossed Large Fendi Sunshine Shopper Tote White Ice $2,350 Currently in 20+ bags Add To Bag Free Shipping on Domestic Orders Condition: Excellent Details Item #: 1056443 Year: 2020 Item Location: Carlsbad, California Size Base length: 15.75 in Height: 13.75 in Width: 7.5 in Drop: 4.5 in Comes With Dust bag Call. I went into the store and they took my ring away telling me it would be sent back to Italy and be sorted. BBB Business Profiles are subject to change at any time. This wasnt able to be done but I assumed it would be fine.When *** delivered the package I asked them to return it to the sender as I do not want it. The bag features a looping leather shoulder strap with silver hardware and a full frontal flap with a silver Fendi FF logo. I decided the cost of the item exceeded what I was willing to pay for the bag, and I would like to return. They lost a customer and his family for life. Business Services Fendi Fendi Reviews 152 Poor 1.8 www.fendi.com Visit this website Sort: SA SAR reviews PK 29 Mar 2023 Absolutely one of the most third rate Absolutely one of the most third rate customer support from among the top brands. ** **** filled the complaint with the BBB on December 6th 2022. FENDI - ALL RIGHTS RESERVED - P. IVA 00900421009 LICENCE SIAE N. 3566/I/1417 - V. 6.1.40.AS1. They took them and said they would open a file and send them back to the main office and I would be issued a refund.A week later, I can not get a hold of anyone. Im struggling to get a replacement for 2 months! Anyone can write a Trustpilot review. The Department also manages the presence of Fendi products in our partners E-Commerce, guaranteeing the integrity of the brands image, both offline and online. i cannot believe this company is doing business in this matter. Download for free now! Our Client Advisors are true ambassadors, not only because they promote sales but especially because they are the representatives of Fendi's set of values around the world. You must log in or register to reply here. Verification can help ensure real people write reviews about real companies. I'm curious what it looked like. After care is really bad. I received a refund for the item that I did not note as being defective. My wife purchased me a gift and a few days after purchase I tried to return it since the slides simply don't fit my feet. Contact us by phone: (+1) 8882910163 Monday to Friday, 9am to 9pm ET and Saturday-Sunday, 9am to 6pm ET or fill in the form below to send us an email. I hope you get it sorted - I would not be a happy bunny and please don't give up! This person told me dont worry and that when *** delivers it back Ill get my money. She took on the role of Creative Director in 2019 following the death of her predecessor, Karl Lagerfeld. No replacement ************** would call me- a manager. BBB Business Profiles may not be reproduced for sales or promotional purposes. Through digital instruments, we want to offer our clients made-to-measure services and the same exclusive purchasing experience as in a boutique; one that is personalised and highly sought-after.

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