Kindest regards.Customer Services. Top service. Centres from all over the country will be taking part in action that makes a difference to their local. No one could find the fault except these guys. We value your feedback and take pride in providing the best possible customer service! Mixing the fun of a MINI with the benefits of an electrified drivetrain, this is the next step for one of Britain's favourite brands. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. We never felt under pressure, and were offered a very reasonable price. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . I will never use Stratstone Mini again. The salesman said the transaction had not gone through so I paid again. Hi,Thank you so much for taking the time to review your experience with us. Meet our Service Advisor, Ryan Alexander Pride. Suggested companies are based on peoples browsing tendencies. Find out how we combat fake reviews. Our News Section provides you with the latest updates and details from the brands that we are proud to represent. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. No, response. Have a wonderful day! I had an MOT, service and also had a new service plan set up. Find out all the latest automotive industry, manufacturer and Stratstone related news here. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Mark Riley, Scarcroft, Leeds. Find your perfect MINI today with our fantastic MINI Drive Away Today offers for vehicles in stock & available for immediate delivery. Huge thanks to Ellie, initially, and lastly to Steve and Paul. All my interactions, from the phone, to in person at the dealership, were very robotic. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Definitely worth the journey from Cambridge to Hull to collect. You can unsubscribe from this at any time. Browse our exclusive offers across the entire range of new MINI models. It meant we could put the car through its paces under conditions pertinent to us. How did they know I'd booked online if it hadn't come through. For context, Elland Road, home of Leeds United, is located within walking distance. The new all-electric smart #1 will arrive on UK shores later this summer, signalling the start of a new era for the smart brand. We hope to be of service to you again! Confirmed by email. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Found a mini in difficult times for me. Exhaust was making a very strange noise. Very professional, friendly and very informative. They kept it overnight so they could listen to it cold start and fixed the problem that day. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. No complaints about the servicing, all done fine and speedily. Here are 8 tips for writing great reviews. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Our family came to buy a used mini in the 12k range. Hi Anna,Thank you very much for 5* review! Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. All rights reserved. It is a pleasure representing one of Britain's favourite automotive brands. I was regularly kept up-to-date with the progress of my service. Anyone can write a Trustpilot review. If you are thinking about selling your MINI, then you can get an instant valuation using our online Sell Your Car tool. The car is gorgeous and the service was second to none! Check out what 115 people have written so far, and share your own experience. I am very pleased you are satisfied with your visit! Hi Anna,Thank you very much for 5* review! We value your feedback and take pride in providing the best possible customer service! figueroa street shooting; jeffrey friedman chiropractor; gifted child humming; how to adjust sim max driver; stratstone mini leeds meet the team. Would 100% recommend this dealership. With a huge scope for customisation and personalisation, the MINI Hatchback is ideal for those who want their car to be a perfect extension of themselves. Very helpful staff and delivered in super quick time. The staff make you so welcome, they are very friendly with excellent customer service and product knowledge. Staci was fabulous setting up my service plan and providing a fantastic service, the whole team worked hard to meet my requirements and I love the car . But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Also helped with vehicle set up and installing My Mini app explaining everything clearly. There was just no enthusiasm from the staff at all. We also ensure all reviews are published without moderation. Companies can ask for reviews via automatic invitations. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Thanks again!Customer Services. Even when things went a bit off course , he took ownership and made sure we got back on track, His manger Sam also was great with excellent customer service.i highly recommended this dealership thanks agin guys :) Tara Gahir, Trying to arrange a Service since Monday. We are a returning customer of Stratstone Mini. New and Approved Used MINI sales, servicing, Motability and more at Stratstone MINI. Holly was a new member of the sales team & in our opinion a great credit to the company. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Gary navigated me through delivery and the final fairly complex paperwork and took me through the new car. Would I recommend Stratstone, absolutely! The aftercare is disgusting from the branch sales and service team and the branch head of business. My daughter however fancied the 30k John Cooper Works Convertable as did my partner. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! Find out how we combat fake reviews. They think we customers ate stupid!! Wont be buying from them again ever. I had a positive experience at Stratstone Mini, Tim Spencer went above and beyond and made the experience stress free and pleasant. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. A defining experience, whether you're a customer or a team member. Situated on Gelderd Road. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section. He went over and above to make sure the sale went to plan. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Our Video section provides helpful insights and takes a detailed look at a wide range of topics such as the newest models and what they have to offer. Set up a monthly service plan when I bought the car.Service Plan keeps costs manageable and happier using BMW as the service provider. He showcased Stratstone Mini very favourably. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section.A range of videos can also be found on the Stratstone YouTube channel. Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. Hi Dawn,Thank you very much for 5* review! Hi Rachel,Thank you for taking the time to review.Im sorry that you havent been fully satisfied with your visit. State of the m4 cs was horrendous! I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Im off for a BMW , Hi Kym,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. I cant thank Gary and the team at Silverlink enough for their care and attention over the years. The service we experienced whilst buying our car, in part exchange, was professional, courteous & friendly. Thanks again!Customer Services. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service. Very happy with the overall experience. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your MINI maintained in line with the manufacturer's service schedule. Thank you for taking the time to leave us your rating!Customer Services. The purchase of my M4 was all done remotely, having said that Jessica Senior made the whole process feel very inclusive and personal. Nothing was too much trouble for him & that made the transaction a pleasant experience. Find your next car at MINI Leeds, where. I so appreciate it .. a very positive and reassuring experience. Wallsend, England, United Kingdom . Travelled to dealership to collect car and handover was seamless. 16/06/2022 . Im sure Ill be back to see him in a few years for my 4th one. Anyone can write a Trustpilot review. We are absolutely thrilled that you have rated us so highly! Damian as always and Ryan in the Service Dept were first class. I was given a courtesy car which helped me greatly. Best wishes, Customer Services. To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! Anyone can write a Trustpilot review. Date of experience: 20 February 2022. We spoke with Land Rover Mayfair's Head of Business, Steve Palmer, to discuss the retailer's transformation and its benefits. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! I will never use Stratstone Mini again. All rights reserved. Sell your MINI quickly and easily at your nearest Stratstone MINI Centre. Best wishes,Customer Services. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Harrogate BMW. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Stratstone BMW. Your review is very important to us, as our goal is to deliver an outstanding customer experience. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Lady very helpful on the phone. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Purchased my MINI from here several years ago now and it's always fantastic service.
