A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. We will not put up with our elderly relation being treated like a nobody. FSS is committed to its customers! MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. The reason I took one star away is because I find the virtual viewing is not quite to my satisfaction, the mobile internet at the area was quite bad, I wasn't able to communicate with the other agent properly. endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream For more information, take a look at one of the topics below: Find out about a range of safety information, including gas, fire, electrical, water, carbon monoxide and asbestos. Suggested companies are based on peoples browsing tendencies. He came bake later and fixed the dryer vent and left. 2023 Trustpilot A/S. %%EOF Is all ok now the painting has been done? - Hani. 0000066584 00000 n Replies to negative reviews in < 24 hours. After they evaluated the bathroom, it took 4 days later to get the bid. Do you work for this business? Copyright Stonewater. To view these, please download a copy from the links below. I would highly recommend the process and consider myself extremely lucky to have dealt with her and this association. An 80 year lady with a partner with early onset dementia, and you think this is acceptable Stonewater? You can contact the Housing Ombudsman Service in any of the following ways: The Housing Ombudsman has put in place a Complaint Handling Code, which provides a framework to support the effective handling and prevention of complaints. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. We work as hard as we can to get your repairs done as quickly as possible, and we understand that when something goes wrong, you just want it fixed. I notice some mold on a couple of the rafters. Thank you for your honest review. I would highly recommend them. COMPLAINT 202000534 Stonewater Limited 22 October 2021 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. GB. If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. That means we manage over 500 homes on . Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Complaints, Compliments and Comments Policy. If you feel you need to make a complaint, the first thing we'll do is try to sort out any concerns you may have and find a solution. All the family can say is ' shame on you Stonewater.'' Gail take me through the steps and all process, she gave me really helpful information and really make this process easy. I called Stonewater because when I had the wind turbines, it was nowhere near that hot. Sam has been very professional and her communication has been brilliant. 0000008594 00000 n 0000007704 00000 n From start to finish, the agent who handled my move has been nothing but helpful. This review was chosen algorithmically as the most valued customer feedback. So, I am back, no real response from Stonewater in relation to my previous review and my mums nightmare living in Dalcross house!! [redacted] ***, Stonewater's representative, was a pleasure to work with and made getting my new roof on . Well versed in excuses and trying to overcharge tenants. We are increasing our visits and work in neighbourhoods and we may be able to do something here. ^Jade, This review is for Tracey leatherland at stone Leigh she recently helped me to get a grant for white goods she was awesome professional went above and beyond to help brilliant thanks so much. 19 reviews. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. ^Jade, Been in our flat for 13 years recently we have had younger people move into them even though the complex is for older people we now get threatened in our laundry room by an individual who thinks he should use the machine before anyone else because he works we are afraid to go in there in case he comes along is this the way to live i dont think anyone cares he called an elderly man a c--t yesterday it wont belong before the abuse turns to violence. I told him this is not acceptable. Thank you for bringing this to our attention - we'll do better to avoid a scenario like this in the future - Hani. Also there was some miscommunications in between contractors and agency in regards to jobs that is still needed to be completed before the keys were handed to me. there is no communal heating! Could not have gone better. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. Hi Stacey,I'm glad you got the grant approved quickly from Longleigh. and it would be a good thing to change your google search option from being an affordable housing provider to the real truth of ''unaffordable housing provider.'' Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. I am not a Stone water customer, but my daughter is.The level of service for repairing my daughter's ongoing water leak is atrocious. Give us a call or click to request a quote today. If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. Definitely recommend in all areas, Thanks Abby. Had a lady called Kirsty take me through the steps to sign and she was nothing but helpful, any issues I had she had them sorted and raised right away. I have had it tested and were told that it has to be from moister getting into my attic. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. If you're not sure if your home is owned by Legal & General Affordable Homes, please contact us There are some things in your home which are your responsibility to look after and if they need repairing, youll need to get them fixed. I had asked them to not drop bundles of singles from a worker's shoulder onto the roof. Show more, Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. They were venting from one bathroom to the other bathroom. ~ Matt. They must have a lot of work to do. Many thanks,Renee, Hi Renee, thank you so much for your lovely review, I'll make sure Krissy sees this :) Congratulations on your new home and your little one! Hi Kathleen, I'm really sorry to hear that you've been going through a tough time. You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . Find out how we combat fake reviews. Can anyone help? Really pleased to hear we've been able to support you to get some help during a tough time :), Tracy Leatherland was very polite and helped to keep me calm during my end of tenancy review for stonewater. They did say they would fix the rafter, but as of today it has not been done. Anyone can write a Trustpilot review. I never received another call. Then eventually got a new boiler fitted but since then nothing but issues. Filing 1 COMPLAINT against Stonewater Roofing, LTD. CO. ( Filing fee $ 400 receipt number 0540-7263820. That housing provider was shocked at the rise and called it '' unneccesary.'' Verification can help ensure real people write reviews about real companies. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. For more information, visit our website at www.stonewater.org. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. Find out how to make a complaint and how we will deal with your complaint. You must do this within 15 working days of our response. Excellent and helpful team who are polite and cheery, Thanks Renee - we do our best and we're glad to hear such lovely feedback :), My first home with Stonewater and Im so happy with this decision. The bath vents were venting into the attic for over a year. Breaching data protection policies and staff still working from home with our personal information. The broken Perlin was replaced, but the rafter was not fixed. Modern slavery and human trafficking statement. Thanks for the review and feedback! STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names . You guessed, reply from some other complaints partner with all the same excuses and full of sympathy yet not linking with all other complaints in past 6/7 years. 0000001489 00000 n Everything went perfect, on time. So far Im very happy with stonewater. They talked about the heat in the attic, and said maybe I needed a power vent, but denied any of the responsibly. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). QJ}zhsCw f~aZ-_V>UV:7x w+-:}Up`0zsWb}wog@zzb If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. Hi Cecelia,I am sorry to hear that you injured yourself and are also unhappy with the repair. Give us a call, or request a free quote today. Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. Featured review. Although it has taken 6 months Tracey has been amazing throughout regular communication and very caring when my son was rushed to hospital with breathing difficulties due to the condition of the flat. Please bear with me whilst I find someone to review what has happened in your case and see what further can be done. !, and don't listen to us good tenants on most things.SHAME ON YOU STONEWATER !!!!!! You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. We also ensure all reviews are published without moderation. 0000007295 00000 n !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. I'm going to go and talk to the contract mangers to see if we can quickly get this resolved for you and then look at rectifying the damage it has caused to your home. She has been emptying a bucket of leaking water 3 times a day. Love my new flat and cant wait for many happy years to come in it. The only time stonewater will contact you is if you don't pay your rent ironic hey? I found some tape left from the singling of my roof in the attic, and I tied them up temporary. They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. Verification can help ensure real people write reviews about real companies. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 0000006190 00000 n Find out more about these on Estate services. Hi Sarah. I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den. 0000001330 00000 n Once again, I apologise for the inconvenience caused, and I wish you a speedy recovery. I climbed into the attic and discovered that the Stonewater employees has connected the 2-bathroom vent ducts together. They did do this and broke one Perlin and cracked one Rafter in my attic. So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . Additionally, a member of our Income team will be contacting you to discuss any concerns you may have regarding the increase in rent and service charges. The Customer Complaint Panel who are they and what do they do? Thank you so much for sharing that with us. You can chase us up on these by sending us an email to customers@stonewater.org, giving us a call on 01202 319 119 or popping us a direct message on social media. Efficient, professional, and overall a lovely personality which translated over the phone and via email. To tell us your thoughts, please complete the following, 2 minute survey. When they put the new roof back on, they installed a ridge vent, but did not cut the opening per standard. Hope this helps. 0000003684 00000 n 0 They could not fix the dryer vent, so the man in charged said he would have to call his supervisor to come over. Share your photos and videos with others to prove the truth of your words. I looked into the attic and noticed that the dryer vent pipe was not connected to the roof vent. I have constant smell of damp in my house. ~ Matt. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Companies can ask for reviews via automatic invitations. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Went through two people who appeared professional but they seemed to have too much other work that it took a few days to have them look at the bathroom. He is in his 50s and an alcoholic, what the hell are you playing at? You can make a complaint in any of the following ways: This form will not work unless you enable cookies. I sent an email to Stonewater this year, but never received a response. What is the complaints process? The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. She got everything sorted for me within 24 hours and kept up to date with me on what was going on. I am absolutely disgusted by the way stonewater, Ian Williams and bsw heating run thing. Fantastic. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). Anyone can write a Trustpilot review. Stonewater Contractors LLC Contact Information. On 08-18-2019 Stonewater roofing removed my singles, Wind turbines, and a dryer vent from my roof. They have been on the roof for the eleven years I have lived here, and I have never had a problem with mold in the attic until Stonewater installed the roof. Submit a complaint and get your issue resolved. Again, we are very sorry for the the delays in getting this put right.------------------------------------------------------------------------------------------I can see how these repeated failures are affecting you. Amazing employee. cooker. Thanks Kirsty. Copyright Stonewater. ^Jade, I had my telephone appointment with Tracey Leatherland, regarding a grant to help me, she was extremely helpful and genuinely kind and understood my circumstances, I would definitely recommend Tracey! Do Not Sell or Share My Personal Information. Total mess of a company ! The CCP will then meet and make their recommendations within 5 days of their meeting. It took years to have a dangerous wall sorted out. Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. We wish you well for your new home :). I can't go out for long due to having to keep emptying bowls of water. I've chased this up with our team so we can get this sorted for you ^Jade, Application process was very easy and the lady was lovely and answered any questions I had. There's more on how we tackle ASB here: https://customer-communications.foleon.com/asb-guide/dealing-with-anti-social-behaviour/welcome/ We have flagged this with the team investigating your case and we will ask them to provide you with an update as soon as possible to let you know what we're doing to help. I called Stonewater and they sent a supervisor out the next day. The house is absolutely beautiful in side and out !! Have lived in shared ownership house from new, now under Stonewater in Highbridge Somerset. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. I'm dismayed to hear of our lack of response and the distress this is causing your family. xref We offer a wide variety of financing options and stand behind our services with a variety of warranties. I can see that it you have been trying multiple times to have your problems heard and resolved. Great Job . If you have difficulties reading a PDF, please visit Adobe's Accessibility Resource Centre, which provides useful information for disabled users. They took over 6 weeks to repair glass cracked by gardening contractor, It prevented me from opening the windows.Still can't lock it properly and severely cut my arm trying to lock it. Please visit this page for more information. For the past 6/7 years we have had nothing but problems with anti-social behaviour, lack of proper management on communal landscaping which has been apalling, bin stores used by rented flats have been complete dumping tips, recent rat infestation has caused sleepless nights, despite over 5 high priority warnings from rentokil stonewater just ignore and prolong our nightmare, sometimes we cannot get to our house due to wrongly parked vehicles and after 6 years of sending photos etc Stonewater are incapable of resolving a parking scheme after efforts by many staff. Great to hear your kind words about the team. You can find out more about our repairs service, including how to report one to us, your responsibilities, what to expect when we carry out your . Hi John, thanks for your review. Thank you for getting in touch. Stonewater Inc is currently rated 4.9 overall out of 5. We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. (727) 582-3100. www.pcclb.com. Love my home, but very stressful company to deal with when it comes to repairs, waiting 3 half months for an allocated parking space to be repainted, we constantly have other people using our parking space,which leaves us with no where to park. This has really affected my mental health.Communication between all 3 companies is absolutely rubbish. - Hani, Even though there was a long delay to get the property the New Houses Office Lorna kept me informed all the way. I must be a worry to have an active leak in her home. <<65219BED45A97B489F6E77CA3104E887>]/Prev 338206/XRefStm 1152>> I'm an L&G customer. Unlock this free profile to update company info and see who's viewing your profile. You can also read ourComplaints, Compliments and Comments Policy and our Compensation Policy for more information about how we deal with complaints. At least our negotiations with the other housing provider has proved positive, fruitful and confident. A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. How to protect your home from frost damage, burst pipes, condensation, home energy, pests and vermin and home insurance. I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! Stonewater continue to put the rent up but do not improve services. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. We will chase your complaints to see if there's an update for you on these issues. I would like to say that our wellbeing and Community Connector, Charlene Barnett is a lovely person at Norfolk House. Acknowledge your complaint within 2 working days from when the complaint is received; Provide a formal response within 10 working days from when the complaint is received; Accept where we get things wrong, put it right and learn from our mistakes. When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. That's great to hear, Amy, I am pleased :) Thanks for the review! I had a contract with Stonewater Roofing to replace the singles on my roof and to repair some mold damage inside the den.

Chicago Prime Millionaire's Club, Zibby Schwarzman Kyle Owens Wedding, Articles S