We understand that there have been growing pains and hiccups like several other retailers sometimes we do drop the ball. Oh, and also they charge $50 for return fees not including shipping. i ordered a pair of $300 sunglasses from there and they broke 2 months later. $13.50 $ 13. As items may ship at different times, from different fulfillment centers including our marketplace partners, you will receive multiple shipping confirmation emails with an update on each individual item. I returned a couple of items, it took an extremely long time for the return to be processed, when I finally received my refund, it was for a fraction of the amount due. Be advised that returns must be tendered to the carrier within 7 days of RMA issuance or the package will be returned to you without a refund being processed. Even if you have to pay more, skip this horrible web seller. Submit a complaint and get your issue resolved. The age of Bluefly's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. However, they did not credit my account the full amount deducting $14.95 for shipping and handling adding insult to injury. When you complete the online return form, you will also receive a return request confirmation email with the pre-paid return shipping label as an attachment. Their customer service was quite nice and gave us a store credit. You've been warned. My Bluefly purse is my favorite. I assume oh my gosh how much they had to add on the original price to give us this huge discount, something like 100 percent! Hi Leslie, Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Duties And Taxes Refund what i need to know is can they be easily returned if they do not fit appropriately. part of me wants to take a chance, but i don't want to "loose" money. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. We are excited that you are are interested in ordering something from Bluefly! I hope this helps! I've returned items to Bluefly and didn't use DHL. Reviewers satisfied with Bluefly most frequently mention free shipping. When I tried to request an RMA on June 22, I received the following response: Bluefly accepts returns of your requested item within 21 days of the ship date in its original, unused condition (including all original packaging and tags). 40.77.167.134 Toggle navigation. Wrong, Damaged, Or Defective Items Or they must have no one working in their return department, even if there is only 1 person, it should have been done by now. Preferred return address placement is the upper left portion of the mailpiece or the upper left part of the address areaon the side of the piece bearing postage. It's still in the original packaging and has the tags on it. . That'll depend on the store 's shipping policy and delivery times. A few days later I noticed those shoes (when I ordered they were the last pair and only in the one size) were back online for sale however it is now two weeks later and I have yet to received a refund. Over 2.8 million positive reviews on eBay. Once I have my money, I'm removing myself from their email list and I'm never looking back. Call Bluefly.com customer service faster with GetHuman. Be advised that returns must be tendered to the carrier within 7 days of RMA issuance or the package will be returned to you without a refund being processed. And no one from Bluefly contacted me about he issue. We take authenticity seriously so if you feel that the item is fake, I encourage you to contact Customer Service with images so that we can investigate. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. Bluefly accepts American Express, MasterCard, Visa, and Discover Card. How do i know if an item is new, used etc? Bluefly is not an authorized retailer and I have personally received knockoff designers items from Bluefly in the past (and never been refunded due to dishonest business practices). I recently purchased a dress and although the dress didnt fit., Blueflys customer service was a perfect fit for me!!! I have now opened a case with PayPal but stay far away from them! Discover deals and discounts on Bluefly at Zulily. Please dont use them as a provider at all. I'm shocked they're still in business with these awful practices and scamming consumers. Returning General Merchandise I would not ever buy from them again. Could not get a return label and no phone number on their site. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. i will never be purchasing from this website again and suggest you do the same. THEY SAID THAT IS A FINAL SALE AND THEY ARE JUST A MARKET PLACE SO THEY HAVE TO CONTACT THE SELLER . Pieces sent back after the return period . Not to mention they charged some extra for shipping without my permission. All merchandise listed on our site is new, unless a product states in the description that it is pre-owned. It cancels my orders saying they are out of stock, but the website shows them as if they are in stock. With 3000+ brands, Bluefly is the online shopping destination for the style obsessed, shop designer styles from Prada, Gucci, Dior, Valentino up to 70% off Please follow the Return Merchandise Authorization or RMA instructions or reach out to Customer Service atflyrep@bluefly.com with any questions. They may ship directly from different marketplace partners. The reason they advised was, "we work so quickly to ship your order" - unless you are delivering my order to my doorstep the next morning and have already sent me tracking information, this is an absurd response. Contact Customer Service who will need to issue a new return label. They sent sent defective item and refused to give full refund! Share your photos and videos with others to prove the truth of your words. I contacted customer support and have been in contact with numerous representatives and supervisors. Worse yet, one boot was 8.5 and the other way 6.5. Wasted my money. Contacted customer service, they said since they got the bag from another company (rue lala), there's no way for them to get the card. The person at the customer service center called Chris told me that once the product is returned from the delivery to the wrong address, they would refund my money. I did attempt to see if Bluefly would provide a solution but nothing. Bluefly at Zulily! Furniture I immediately reached out and there is nothing on their website that indicates this order cannot be modified or canceled after placed. Our customers are incredibly important to us and we appreciate your feedback and concern. Do NOT give this company your money. Pricey shipping I accept, after all, no one forced me to buy $200 costume jewelry, I did it because I really liked it. I don't know what to do. I should have known better. Please allow 5 to 10 business days for package transit, plus an additional 2 to 3 business days for processing after receipt at our Fulfillment Center. We will be having several upgrades to our site soon, I look forward to more positive reviews in the future. FORTY ONE minutes after placing the purchase, I reached out to customer service who advised they could not cancel or change the order. Once the order has cleared processing, pending availability, and credit card authorization, the delivery company will contact you to schedule a delivery appointment. I contacted immediately customer service asking to return it and making a bought 2 pair of boots (orders [protected] and [protected]), they both were small, returned using label provided by Bluefly. Address: 42 W 39th St, New York City, New York 10018, US Phone (212) 944-8000 . Bought my daughter a pair of earrings from Blue Fly this year and paid for expedited shipping so they would arrive by Christmas. So the item appears again a few days later to be in stock, so I order it again. The company left an official comment to this complaint. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Very disappointed and they are just not even addressing the issue. You can find the article in the NY Times if you do a search. Self-service customer returns. Christmas came and went! Style # [protected] Email us atflyrep@bluefly.com to request this. I purchased one item back on 2/25/23 for $129.99 plus $7.99 for shipping. Please refer to the section on Returns for information on how to create an online return. I would never buy again. Unless otherwise specified in items details, all furniture items are FINAL SALE and cannot be returned. DON NOT ORDER FROM THIS SCAMMING COMPANY. Then they go back to sell these items on their little website and eBay at the same time like nothing ever happened, hoping more people would get tricked. Customer service was EXTREMELY rude in responses and personally insulted my wife for getting upset after several reasonable requests. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Tip for consumers:Dont Buy unless you plan on keeping it and please dont let your bank flag it for fraud and you place the order again after they fix and they send you 2 of the same thing they going blame you. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item. i get that returning a single dress is easy but returning a dozen can often be challenging. What an unprofessional, unethical company! Bluefly - This place should be shut down. This review was chosen algorithmically as the most valued customer feedback. About Bluefly. I've bought stuff from them in the past and everything went smooth. 877-258-3359. What's more, the item-- a BCBG puffer coat-- was delivered disgracefully, shoved into a bag that is too small. No complaints from me; cant lie I was nervous seeing all of the negative reviews but my experience was seamless. So if it is not returned, I won't have my money back, which is quite likely to happen. This is the second time I have ordered something from Bluefly that they said was in stock, but wasn't! Read More. Then I tried again and they stated that a return label would be at federal express . When it arrived, the bag came with box, dust bag. How do you know the package is lost? I received them and they were the same color as the original shoes I ordered in the wrong box. It is absolutely impossible to contact customer care, they are totally unprofessional and never My husband ordered me something from Bluefly as a Christmas gift! 3. For status updates on your scheduled delivery please contact the carrier directly with either your reference or tracking information. The complaint has been investigated and resolved to the customers satisfaction. Researched & Written by Jessica Vyvial-Larson on the FlexJobs Team. 4.9 Total Score. Upon reviewing your account I notice you took the time to leave negative feedback yet you never took the time to reach out to us to see if we could assist you. i always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. I was informed that I could pay the postage myself, but I would still be charged the $20 fee for restocking. I've never been so disturbed by an online retailer. Bluefly was founded in 1998 as an online fashion retailer. Oh well, I think I know what to do, I will just return my order and request a refund, but think twice before ordering from them. Thanks again. Your better of shopping elsewhere! Curbside delivery does not include set up or assembly of items, nor removal of packaging materials. I received an email indicate that return will be credit within a 10 days period. If you have questions on sizing, please contact us. The Bluefly.com return policy is very unclear and seems a bit arbitrary. Tip for consumers:Returns are $20 for a return label. There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders international shipments are FINAL SALE. Fragrance & Skincare Blue fly or not (trust me there service is excellent!). Anyways, the return address for bluefly is 5389E Provident Drive, Cincinnati OH 45246. Ignite your style with over 1,700 designer brands at a premium discount - up to 40% Off retail. We proudly stand behind every piece we sell and guarantee the authenticity 100% with our vendors. I have ordered a pair of shoes from Bluefly and they charged me twice. Claim it and get a lot of features. It was too small. Per the consumer rights and consumer protection law -it is Bluefly's responsibility to ensure I receive the goods I paid for. Bluefly has a rating of 3.07 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. BBB Business Profiles are subject to change at any time. Bluefly's headquarters is in Florida, United States of America. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. BlueFly.com has an unusually secret and sneaky return policy that makes it almost impossible to return items that are missized, mismarked, or misrepresented. Asked to return but because we had taken off tags, could not get any return. Surface damage such as minor fabric tears, crushing, indentations, and scratches are subject to local repair at Blueflys cost. 13,930. Very disappointed : (, Read full review of Bluefly and 1 comment. The next day I received an email indicating that I need to call them. SAFETY NOTICE: ComplaintsBoard has analyzed Bluefly and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 94%. Bluefly i Their customer service is terrible. Featured review. Follow these steps to return an item: If You Have Lost Or Misplaced Your Returns Label There Are Two Options: 1. This will surely increase the credibility of your complaint. Size: 37.5 It was enjoyable. If your order includes several items, we may ship them separately and at different times in order to get them to you faster. Returning Multiple Items From One Order After finding and purchasing the pants from Bluefly, I was advised they were already found elsewhere. Please be sure to print the returns authorization and include in your package. I contacted customer service and explained what happened, they promised to resolve the issue as soon as possible. I will never place an order with this company again. I do all my shopping online and never expected something like this! If my money hasn't posted by tomorrow, I'm contacting my credit card company to do a charge back, and Bluefly can wait ten days for their 7 bucks in return shipping. No one in my family with size 5. Opinions are ours. Contact Customer Service who will need to issue a new return label. Return Address ( 602.1.5) A return address tells the USPS where the sender wants the mail returned if it is undeliverable. Click here for supported locations. Some of the add-ons on this site are powered by. Because we work so quickly to ship you your order, it is not possible for us to make changes or cancel an order once it has been placed. If you purchase a 50 item, it could cost you 75% of that item to return it. Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. If you are returning an international purchase you may be eligible for a refund of a portion or all of the duty and taxes. I order it. Plus, you have to pay to return the item. If you checked out as a guest, please click here to first create an account with the email address used on your order. I emailed them several times, never heard back from them. Product on Bluefly are available in very limited quantities for only a short period of time. Discounts will be reflected in cart after the promo code is applied to the order. Bluefly has a rating of 3.07 stars from 642 reviews, indicating that most customers are generally satisfied with their purchases. Email this Business. I orsered size 8 and receivwd size 5. I returned a pair of shoes due to the size issue on the next day I received my purchased. Parcel not delivered and they won't refund!!! It didn't occur to me to check their exchange policy beforehand. Bluefly start taking better care of your customers. We looked up Bluefly and found that the website is receiving a high amount of traffic. If you are experiencing issues with the item received, please contact Customer Service for more information at flyrep@bluefly.com. That lowers the value of the bag. We all know that sizes can be all over the board. FedEx SmartPost can be dropped off at the U.S Postal Service or FedEx Ground supported locations. As a first time Bluefly customer, I'm a little confused about filling in the return portion of their form. Coupon codes cannot be combined with other offers. Bluefly is rated an A+ with the Better Business Bureau (Source: BBB.org); Bluefly has been in business since 1998 (Source: Bluefly.com); Bluefly offers free returns and exchanges (Source: Bluefly.com); Bluefly offers discounts of up to 90% (Source: Business Insider); Bluefly ships to over 100 countries worldwide (Source: Bluefly.com) If you need the order to arrive sooner, expedited shipping is available at checkout. My bad. The complaint has been investigated and resolved to the customers satisfaction. i get that it's discounted designer items but they should still stand behind their product and not treat their customers like crap. Payed a lot of money and now that they are delivered they turn out to be fake! I don't believe their return policy is very clear on the site at all. To retrieve or reset your password, clickthe account iconat the top right of any page and click 'Forgot Password?.' The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. Last Friday, I went to. There is a chance that you will receive different RMAs and shipping labels for multiple items within one order. Received it in 2 days time! $21 return fee!! This complaint was posted by a verified customer. I tried to purchase a pair of Common Project shoes in a size 5. Placed an order, cancelled immediately and was told orders cannot be canceled because they process and ship so quickly- lie- took 3 more days to ship- sent item back as soon as I received it- They charged $23 to return a $100 dress- Horrible customer service, nonsense return policy- please shop at more reputable site- they have a D+ rating on BBB for a reason. Don't buy from here because their customer service is terrible and after addressing my concerns with the order, they just said the shoes weren't worn. Due to security reasons, we do not ship to hotels or P.O. All designer handbags and furniture are also considered FINAL SALE. So, the bottom line is that once the order is made, there is no way to cancel the order. I don't know why I was stupid enough to buy from an unauthorized dealer but never again. This hold will drop off your account within 3-5 business days. I'm worried now. They did refund me which I appreciate. I've returned a shirt that was delivered to them beyond the 7-10 return processing they ask for. Please ensure this is entered in shipping information on your order. On March 19,2023 I I purchased on Bluefly To learn more about reviews and trust on sitejabber.com, visit our. Please click here to visit their site for more details. Well, I've ordered several items from Bluefly website and never delivered my stuff! Price: $775 I hope this helps! They advertised new shoes, but sold me used shoes that were worn at the sole. When a gift is returned, store credit will be issued to the Gift recipient's Bluefly account. *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued. It is quite deplorable. Hope it was worth it to you, Bluefly. Get started - it's free. Diamond, Fine & Estate Jewelry Ordered a bathing suit bottom in xsmall, was too big, I have several of this type of bottoms. They state that their return policy is marked on the items (it is not) and we discovered that it is not marked on their invoice either. Cannot trust their system and will never use Bluefly again. that's where i dropped mine off, and got a receipt. it is unconscionable that Bluefly charges $21 to return an item, especially when 1) you've already paid a delivery fee, and 2) the reason for the return is a problem with the item. This is the worst website ever! Awful experience. Weak follow up and customer service people aren't reading emails correctly. Bluefly.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. Freight delivery generally takes 2-3 weeks from date of purchase but may take up to 5 weeks. We may earn money from affiliate links to support and feed our families. If you require assistance from one of our fashion-forward Customer Service members at 1.877.BLUEFLY. Thank you for ruining my sister's Christmas! I'm so sad right now. Click here to get notifications about new complaints of Bluefly. They promised to fix the problem. I'm not sure if they are scammers or if they just have tremendous organizational problems. Carrying high end merchandise is obviously no indication of what type of service will be rendered. I ordered a parcel in 2014 and to me at a different address and was refunded on an item returned back to Bluefly and also for an item (I ordered 3 and did not receive one) that was not received..so really not much of a 'refund'- they just charged for not sending me the item. Hope to hear from you soon and thanks again. If the tracking information for yourpackagesays delivered and you have not received it, we recommend checking with any neighbors, housemates, or leasing offices who may have received the parcel on your behalf. I want to purchase a burberry bag from bluefly, will it be authentic? So disappointed since these were items I really wanted. Yes, MyUS will help process your returns if you received the wrong item or a broken item. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. This is very misleading to consumers and if I had known they were used, I wouldn't have bought them. We will refund the purchase price less shipping costs. I would give this company zero stars if I could. The delay in being refunded my money is not acceptable. I also asked if I could pay for the shipping fees myself using a carrier of my choice to avoid their inflated fee. I ordered shoes and they were excellent quality but too large. Worst customer service ever!!!!! All pieces will be shipped to our shoppers with a Bluefly security tag; all returns require these tags to remain attached as a condition of the refund. Type of Entity: Limited Liability Company (LLC) Coupon codes are only valid during the stated promotion times and cannot be applied retroactively to purchases made prior to the start of this sale or to purchases made after the end of this sale. Shop designer styles from Valentino, Gucci, Prada, Jimmy Choo & many more at a great discount. Even at a discount bluefly should offer goods as advertised but the customer service person pretty much told me that I should expect to be scammed. A return address is required on certain types of mail. I emailed to the customer service with the correct address. Thanks thinksnow! As a marketplace, we have many suppliers and we are unable to substitute an item once the order is submitted. 2. Everly Womens Leather Tall Mid-Calf Boots. Returning Heavy Or Bulky Items Will not get my shoes in time for Christmas but ordered weeks ago. I didn't check their return policy before ordering a dress last week because I didn't know their policy had changed. T. tkr of US. They just sent me whatever they have available. Please be careful when you go shopping. Never buy on bluefly ever again! Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! If you wish to have the refund processed back to the Gift giver, click the box to Credit back to the Gift giver.. They arrived in a dirty old box. Now I'm stuck with three ugly sweater and lost $90! Tip for consumers:There is a $20 per item return fee which they don't tell you about. Mods: i don't know where to put this, but please move it if necessary. From Hudson Jeans, Joe's Jeans, J Brand & More, Must-Haves From Halston, BCBGMAXAZRIA, Iro & More, Shop Wallets, Belts, Hats, Sunglasses & More, Subscribe to getexclusive offers on designerbrands. I contacted mutliple times on emails and chatted to two different representatives- one said 'warehousing issues' and the other just kept going around in circles. If an RMA is not provided with your refund delays can take up to 2 weeks. A return authorization number is required to return merchandise. Filltek provides order fulfillment and warehousing services for Bluefly. Do not buy from here, $20.95 fee deducted from return for shipping, Never again I hope the pandemic put them out of business, 0 stars if I could, stay far away from them, What are the all around quality of the watches and shipping. Depending on the item's return policy, we are happy to accept the item(s) you have ordered once they have been received. For orders shipped to other states, your state and/or municipal government may require you to declare your purchase and pay appropriate sales tax amounts to them directly. Got a message they didn't have enough stock to fill my order. Im thinking of ordering something from you guys but after reading all the negative reviews im not so sure anymore, unless you can some how convince me i wont have any issues with my orders. I seriously regret ever arriving on this site. Bluefly ranks 14th among Designer Clothes sites. ?I DON'T WANT ANYMORE BE CONTACTED FROM THEM I JUST WANT TO RETURN THE *** AND CLOSED THIS NIGHTMARE . Carrier tracking information will be provided by the carrier once your delivery has been scheduled. chicago polish parade 2021, old fashioned crisco icing, examples of words with 4 morphemes,

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