It is all well designed to fool the customer into thinking it's authentic and reasonable. Now I have to worry with being double charged. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. Interestingly I called Best Western to make a reservation and I was routed to CCI Hotel and Best Western Claim its impossible. I reflagged it with my credit cared company. Credit card statement showed a charge of 123.10. Our $129.99 room cost ended up being a $191.50 charge on our credit card. However, he comped our breakfast. He told me I could not get a refund. Made reservations through what I thought was the Hyatt web site direct for a convention in Aug In Phoenix AZ on 3-22-2021 @ 1:00pm. Was browsing web for holiday Inn and by mistake opened phone number for CCI hotels. Was told the charge with tax would be $192.78/night per room. I am contacting LaQuinta and lodging a complaint also! I can't believe this is possible. Used them to book a hotel and they never actually made the reservation. I found out that my original reservation went through their website being misleading that they were Hilton Hotel Reservations. My husband booked accidentally through this site and paid up front, didn't end up getting an email confirmation so when he tried to call and cancel, he could not give them a "reservation number' and from there 1 1/2 hrs later after being transferred over and over again with each person on the other end asking for the reservation number, each one of them said they could not help him bc he didn't have the number to give them. When the charge showed up on the credit card statement the total was way over the quoted room rate. CCI sent me a copy of their receipt. We have stayed at this hotel every year at Memorial Day WE and find it to be clean and reasonable. There was no notification that there was such a large service charge until I checked out. So I filed dispute with my credit card(Wells Fargo.) We were lured to CCI through a web search for inexpensive lodging in New Orleans. I called Visa to cancel the purchase, but Visa said, "Once we press, I agree, we were responsible for the charge.". Getting there starts here. Allegedly at a 3 star hotel, but the price seemed high for that. I made reservations for a pet friendly room at the Econolodge in Morehead City NC. Unfortunately, the reservation page disappeared before I take a snapshot or copy the fake confirmation number. "Unfortunately, " she said, she could do nothing about it. Per my recollection the hotel price was around $100 plus 11% tax which was fine with me. We apologize for any inconvenience that this may have caused. As an independent booking service offering over 100,000 hotels worldwide, we can get you the same deals you expect with a bigger travel agency or direct from the hotel. I called CCI and was on the phone with them for 3 hours off and on. My credit card was charged an additional $521.80 for "Tax Recovery Charges and Service Fees". She then said I could call and get a refund. I asked about cancellation and was told that I could cancel the reservation anytime up to 72 hours before the check in date. Ended up charging me $173.24 . Very true. I found out that the reservation charge was increased to $330.00 plus three charges of $12.99 as a . Which I did. She thought she was booking at the hotel, but was actually looking at a simulated website. Be aware of the scam! That's an upcharge of about $100 -- WOW. We even notified each person on the line that we were talking to from this company that they have gotten bad bad reviews on multiple review websites, it didn't even phase them. But after they take your money or credit card information, they would appear as CCI*Hotel Res with [protected] TX as the merchant. I think NOT. Neither the hotel, CCi, or Visa was willing to do anything about this obvious fraudulent charge. I booked thru you not knowing its not the motel website, you charges me a 19.99 for the transactions details and then charged my reservation charges of 312.65. when i got to motel on April 16 and left on the 19th my charges was lower it has been two weeks and still haven't seen a refund to my differences. I am out $141.98 FRAUD COMPANY in my opinion. So, now Im paying for their mistake. it was for $163.90. CCI Over charged our account 53.00, the room was only 60.20..pretty nice upcharge profit for doing nothing!!! I cancelled room immediately and tried contacting to receive refund. When I searched their site I found no cancellation link. Why does it take me away from speaking directly with the hotel and also charge me over $100 more for my three day stay than what the charge was from the hotel for the same room? The room was only $70.00 per night. Contacted what I taught was a hotel only 5 hrs away from me the agent took my information, card payment information as if it was the local hotel and not telling me I would paying the amount in USD. The site quoted me $181 per night and then charged me $365 per night. Beware CCI*Hotel Res / getaroom.com Beware, Re: Beware CCI*Hotel Res / getaroom.com Beware. He said that he found a motel 6 in marysville ca that took cats. I called Days INN with them on the line and Days INN confirmed they allow cancellations upto 24hrs of the reservation. I immediately went to the hotel and asked about the fees. They came up in the top of google with a local business page. QUITE A MARKUP. Called the number on the page to make a direct booking with hotel. Same thing happened to me with doubletree hotel. Similar Charges. We wish we looked up this company ahead of time, or else we would not have purchased from this site. When you try to reject purchase, they will fraudulently claim the consumer agreed to the fees and non-refundable. they want you to buy in to get assistance from their help desk. When I called the hotel directly they had no record of my reservation. When I called CCI Bookings to get my money back I was told I missed the 48 hour period before my check in date for doing so. NOTE, some hotels charge for the entire stay. I tried 4-5 times. So many things to watch out for. Since I am usually cautious about online transactions, I am upset that I fell for this scam. I declined and am now disputing the charges with our credit card company. Peter T. Kilborn It asks to press one for reservations, which I did, or two for front desk. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you. From reading the comments on this site I totally believe this is a fraudulent charge and a scam! Because the discounts applied to only a portion of the charges for breakfast, we realized we'd now be paying something more than the $174.03, presumably around $200 for our stay. I was charged in full.I was also charged another $7.99 service fee.After I booked, I found out that it's said that the hotel policy was not refundable for cancelations.I went to looking tres website and found out that their rooms were Available for $25 last and were refundable upon cancelation.I booked oneTo have a record when I called the looking company. Customer Care BookOnline and our Vendor are providing the site to connect you with Accommodation Service Providers, including hotels and other accommodation providers, to facilitate your making . This complaint was posted by a verified customer. I've called several times with no result. My refund will be $219.12. Especially if it involves an attorney or a class action lawsuit which seems to result in a very low return. Do not use them for any reservations!! The more significant problem is that immediately after I made my reservations, several attempts were made to use my credit card, bank account and Amazon account. They STOLE money from my credit card and did nothing! This review was chosen algorithmically as the most valued customer feedback. CCI reservations mentioned NOTHING about an upcharge, especially about $100. Greenville , SC 29607 for the period July 6, 2023 to July 10, 2023. Reservation #R2937669554 The room price was $125.80 So Cheapoair works with Getaroom for hotel bookings. Cancelled the reservation at CCI and was then informed I would be refunded 1/2 of the original fee which was $438.24. First seen on October 12, 2021, Last updated on October 12, 2021. . They are completely dishonest and I am unable to speak to anyone to discuss this. I hope my family at least will be able to do business with you again. We paid approximately 1,500 Canadian dollars, around 700 sterling." She complained to Booking.com and it refunded her. After I finally reached them--after MANY hours of trying--I had JUST passed the cancellation window. I thought because it was only a couple of hours between making the reservations and cancelling they would not charge my credit card. Booked a reservation for a 2 night stay. All Rights Reserved. This is the Better Business Bureau entry on this company. Submit a complaint and get your issue resolved. On arrival, reservation was confirmed and on departure, charged 264.33, on my credit card. (CCI HOTEL RES 800-468-3578 TX), this was on my bank statement. BEWARE CCI, BEWARE GetARoom.comFraud Phone siteThey Steal Your MoneyBEWARE!!! This is clearly deceptive to LaQuinta Inns and its customers. COVID entered the picture again big time. The representative told me that it is different for them to cancel and their policy with Days INN wont allow it. Guy at Lago Mar. You should be demanding the hotel to provide you a refund of what you paid on checkout. When I got my card statement, I had been charged by CCI even though they had declined my card. Note, there may be applicable hotel charges if canceled past the cancellation deadline. I accidentally booked a reservation for the Hilton in Philly through their website thinking i was booking through Hilton. I'm sorry you lost money but you have to be careful who you give money to. due to the covid 19 restrictions the wedding we going to attend was cancelled so I decided to cancel the reservation. This will help you avoid showing up to a completely booked hotel with no reservation on file. I made these reservations the evening of October 5, 2021. Canceled 3/11/20giving me the run around. Also be sure you have your R# for the reservation or they refuse to talk to you. HOWEVER: received my VISA charge from a company called CCI hotel reservations for a total of $497. Please DO NOT book with this fraudulent company and be VERY careful when you are booking hotels online as this site mimics legitimate hotels sites. Its odd you say their APP came up as specific hotels dont usually have their own APP. I had the same experience as many of you on this thread. Due to Covid exposure we canceled a hotel reservation that was made thru CCI Hotel Reservations, which was the booking number on the hotel's website. On May 7, 2021 I reserved a room at this Holiday Inn Express Hotel and Suites for my daughter and her family travelling from Tennessee in order to visit her father who was gravely ill and hospitalized. I called the hotel to verify; they did not have a duplicate reservation and did not receive a payment from CCI. . It would be helpful to explain the process you went though so other people dont end up booking on the CCI site when they assumed they were booking on another site or with the hotel itself. Which this was. I thought I was booking through the same hotel my company has been staying at like I did multiple times before. Booked the rooms on the phone with the rep. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. SO many bad companies out there, this is well documented here. Capital One is handling this as fraud and refunding my money. Plus they added a $553.73 charge for what they call a service fee? I would not have booked it in the wrong state! I dont really understand the transaction, could you explain it from the beginning with info including the other hotel and where you got the phone number you called? I called the company again thinking it was the Hyatt to cancel the reservation and was told that it was not refundable. called a hotel, near Sky Harbor airport. I called the local number for the Holiday Inn Express in Alliance, Ne. Your bank or credit card company will not be able to do anything! Total Scam, The total room amount was advertised for $70 and when I submitted my payment through Apple Pay the amount increased to 111. They then informed me they couldnt cancel as the hotel wont allow cancellations. Finally I was told On June 25, 2022 at 737 I booked a Red Roof Inn using www.hotelreservations.com, and my credit card was charge. That this 83 year old woman is not fit to travel since my family will not be near by First seen on January 6, 2018, © 2023 What's That Charge I like your comment Be careful when you book a room online. Thats wise advice. I asked. 1. never use CCI services; there are many others available, 2) insist on full disclosure of fees in advance, 3) insist on a statement of terms and conditions. The email was immediately returned to me with the message that it could not be delivered. When I tried to cancel my room reservations, I was unable to get through to CCI Hotel Reservations. The new price was higher than the Hilton website. I want my money back. Many secured connections require a two-step verification process. I called the number provided but it was completely automated, and I was stuck with the reservation. Arrived at the hotel and they could not confirm the price we paid. Even with taxes that should only be about $116. Called what I believed was direct to hotel, person on line acted as if I was speaking with the hotel. Kind of weird, a 3rd party using another 3rd party, but it was legitimate nonetheless. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). Then, summarizing the reservation, he said the charge would be $174.03. He did the right thing, and we left feeling less burned. It's been three weeks and nothing yet. This reservation R2500898390 was for 3 nights, May 7-9, 2021. I knew the Booking.com: anyone managed to upgrade their Genius level? You cannot add money to a transaction during or after payment submittal. This site has been very HELPFUL CCI sent me a copy of their receipt. BEWARE, they may steal your money also and you cannot get them to give your money back! That's fraud. When you book a hotel room or an airline ticket, your credit card is charged some days before you check-in. Next step is to dispute with cc. This is not a practice I have ever done. I wanted to know (1) what the charges were for and (2) what tax entities the taxes were for. I booked a room at LaQuinta. The email I received from Reservation-Counter had a website to contact to cancel, I logged on to the site and canceled. How were you redirected and from where? The bill on the confirmation was $102.27 from CCI. Receiving card statement, there is a charge of 406.14 for Cci*Hotel Res. They promise a great rate then charge one's card and then slap a hug fee (often same cost of rooms). Buyer beware it's a scam and you get stuck with HUGE costs. I reserved 2 rooms at LaQuinta Inns in Kerrville TX for the night of November 25, 2021. To use our mobile site, please enable JavaScript. Its worth it. They advertise under several names, but the charge is always CCI*HOTEL . Was just scammed by them as well, charge 5 times higher than what I thought i had agreed to when booking. Thats CCI reservations new number or one of their numbers [protected]. My wife booked seven nights at Courtyard by Marriott in Tucson. 800-468-3578. I then called CCI* Hotel Reservations several times and got nowhere. They try to get you to think you're checking in with the hotel. So heads up for people if it is not a local phone # to the hotel you are looking to stay dont bookNothing but online scammers which is pretty sad they have to do this nonsense to make other peoples lives miserable. I thought I was booking at the hotel since I was transferred by Courtyard by Marriott, Supposedly to their central booking. Was referred to this number by another motel chain, thinking I was connected to LaQuinta. Travel with confidence at any of our 16 brands and 6,000 destinations and count on us to have everything else covered. I booked accommodation at the Holiday Inn in Fiji and was overcharged. I thought I was on the Embassy Suites hotel corporate site and tried to book a room. I made hotel reservations through what I thought was the Quality Inn in Pullman, Washington but ended up with CCI hotel reservations. You have two seperate issues - The Service Fee, and you have the whole thing backwards. Plus they added a $553.73 charge for what they call a service fee? Marriott then charged us an additional charge for the last night. She thought she had booked for $113.04 when she hit confirm it then provided list of cost and fees total of $175.39. "What?" 1. Booked a room with Bookings.com in Tallahassee, FL. Your resolve to return said price at the end of stay. I was told there is a service charge (for hitting a button on the computer), taxes and a slew of "other charges". Found out they charged me the amount in US dollars plus more so one room went from 125 Cnd to 260 cnd (160 usd). Totally turning them in to the BBB! The following morning I called LaQuinta to verify the reservations & they indeed had me reserved for that date at a cost of $95 per room, which was what I expected. Sounds like you didnt realise the website address said Getaroom. COUNTY OCCUPANCY TAX $6.29 Bottom line I'm out $394.46 for nothing. I did not know their change of plans. After a 13 hour drive, we arrived at the hotel at 930 PM. You would go to the Priceline website to do that. Within the hour I Canceled that reservation. From the reviews I have been reading I will never use you again. I asked for their email address to follow up they don't have an email address she gave me [protected]@getaroom.com. Do you mean you chose to use Getaroom and booked $30 000 or 30 000 Pounds of hotel rooms? This complaint was posted by a verified customer. I called the hotel they said they did not charge my card, I call CCI Hotel reservation [protected] I was refer back to the hotel. The desk clerk told me not to worry about a room charge since I had only been in the room 20 minutes. Share your photos and videos with others to prove the truth of your words. Price was inflated and the company refuses to provide any invoice so I cannot get reimbursed through my job, as this was business travel, so I'm out almost $900. Your password has been sent to the specified email address. Desired outcome: THis is exactly the same procedure we went through that we read in all the negative reviews. They referred me to their relocation specialists who spent two hours trying to find me accommodations. by CCI for a hotel in TX that I never stayed in - I was in Pagosa Springs CO where I have a home and I made charges that same day on the Visa card they used to charge me for a room. You're likely seeing this charge because you (or someone using your card) booked a hotel or resort on Get a Room. The hotel had a hard time changing my room to a non-smoking room. I was just scammed for sixty dollars by CCI Hot-Res through Getaroom. I will not bother to call this people since it will be waste of time (they know this) and I will end up irritated and accomplish nothing. As for the Service Fee, thats a whole different matter you will need to follow up separately with Getaroom. the name listed is cci*hotel reservation 855-707-6654 tx I have a charge on my credit card from CCI*HOTEL RESERVATION in the amount of $747.81. There is NOBODY to talk to when you call the phone number!!!!. In the last 2 months I have called many times and get the same 7 day promise. CCI*HOTEL RES Learn about the "Cci*Hotel Res" charge and why it appears on your credit card statement. Last updated on November 4, 2022. Bravo Sierra. He said I had to go thru getaroom to get my money back. THE SAME SCENARIO JUST HAPPENED TO US MAY 2021 that I have been reading on other websites. The difference was this fraudster (CCI Hotel room) site that appeared to be Holiday Inn linked and they applied an overcharge of $235.27 - this is unbelievable and I plan to complain to the Chamber of Commerce in Hilton Head and also to Holiday Inn - I demand a refund! Getaroom - I have a charge on my credit card that needs explaining. Wrong, my credit card company contacted the company and they refused to refund the charges and said the charges were non-refundable and they had communicated that to me at the time I called to cancel. Even if you don't reach out to the hotel while you're booking, it's worth contacting the property before you arrive. He informed me that I could cancel but I wouldn't receive a refund. While we realize the process can sometimes be confusing, we do not feel we deceived or mislead in any way. It is a scam to be charging that much more than the Hotel is receiving!!! We have never heard of this website "getaroom.com". They would not allow me to. The floor wa On June 1, I booked a room at the Super 8 in Peru, IL for June 15, 16, & 17. I was charged $142.34. CHECKCARD CCI*HOTEL@GETAROOM 800-468-3578, POS Debit CCI*HOTEL@GETAROOM 800-468-3578, POS PURCH CCI*HOTEL@GETAROOM 800-468-3578, POS PURCHASE CCI*HOTEL@GETAROOM 800-468-3578, POS REFUND CCI*HOTEL@GETAROOM 800-468-3578, Visa Check Card CCI*HOTEL@GETAROOM 800-468-3578 MC, Misc. Found upon check-out that I had pre-paid. Chose the hotel I wanted to stay at and a room 6 months in advance . I heard the name get a room and immediately tried to cancel. I have sent detailed emails, both receipts (the hotels and theirs) and copy of credit card statements. That's why I believe so strongly that it's better to spend a few minutes or an hour looking into a company before handing money over. I assumed I was speaking to someone at the hotel since it was a local number. When he asked if I accepted this non-refundable booking, I told him I felt he was pressuring and did not wish to book. I went back to the desk and explained the situation. Currently at a wait time of 24 minutes and it just disconnected. Avoid this company like you would COVID19. Our Role as Agent. I thought I was calling the hotel directly but unknowingly was redirected to a third party, CCI reservation. Assumed it was their websight. 1 0 S SeaTTle2022 of Seattle, US Chevy Chase, MD. I hope others read this and do not fall for the same scam. The family was finally looking to travel after a long year with the pandemic. We are a third party provider of discount rates for many hotels, and therefore do not honor tax exemption. The company then fraudulently tells banks the consumer agreed to terms. Kind Regards, I knew it was all a mistake and immediately called American Express and Paul I will appreciate if this matter be look into and correction made. Suspicious myself of the amount and how it had been charged I connected the hotel and the workers itself could not believe the amount that had been changed. After going over costs and requirements and that all other hotels in the area were booked full, I began to get suspect. On my credit card I had a charge for $1955.28 listed as CCI*Hotel Res. Read our user reviews first - discover the good, the bad, and the ugly about CCI Hotel Reservations by reading customer reviews and complaints. Hopefully someone will investigate and put a stop to them. I did not realize I was booking through them. What a fraudshould not exist! Make your reservations directly withthe hotel your staying with. In the process of disputing the excessive charge! Beware and verify your hotel reservation website. The full charge had been submitted to my DiscoverCard. In certain locations, the tax amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. It took several calls to their 800-468-3578 number to get a person (you must act like you want to make a new reservation). CCI sent me a copy of their receipt. When I checked my cc statement I found that I was charged $216.15 from CCI*Hotel Res AND $167.31 from Country Inn and Suites. It should be illegal as would be stealing someones's identity or posing as someone you are not. My refund will be $219.12. The next morning a fellow we took to be the manager was at the front desk. Called them to get them to charge the amount in cnd(refund diff) They refused and conversations went no where. But according to charge, it was $30. When I made the reservation, it showed the charge at $75 for the room plus additional $5.00+ tax charge. When I found out about it I called CCi hotel reservation [protected], after 30 min of arguing and unable to talk to a manager "they are in a meeting", they offered me $15 refund instead of the $61.36 Alternatively, you may use. Which after 2 months I lost. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I called today spoke to a hateful person she told me that she would have to send an email to get my refund and then hung up on me. More Helpful? > Be very careful of clicking on random web links after doing internet searches. Great scam site. I suggested that I would cancel the room and look for another hotel. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. On Sept. 3, driving into Connecticut as dusk approached, we pulled over and went online to book a hotel. Inadvertently checked the box "accepting terms and conditions" - cc company says their hands are tied. I have also determined I will never book with the Hampton Inn again due to them accepting payment from this 3rd party scam. This is the version of our website addressed to speakers of English in the United States. https://www.bbb.org/us/fl/north-miami/profile/hotel-reservation/getaroomcom-0633-7003995. Today You gave me C3037566103 cancellation number. I immediately call the customer service with CCI and they told me the extra amount was added after I submitted my payment for taxes & fees. There is not such thing! Also be sure you have your R# for the reservation or they refuse to talk to you. Business Details This is a multi-location. Desired outcome: People need to get out of the habit of lazy google type searches and careless clicks on first offered advertised results. When you booked the room, you agreed a price. I never got a Reservation The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services and to cover the costs of the reservation. so now I am stuck with a 2801.91 charge for nothing. They have duped millions of travelers with no action from government. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Hotel Reservation Overview Reservation Counter specializes in providing travelers access to more hotel choices and ways to find the accommodations. He was most sympathetic, and he was familiar with guest experiences like ours. I tried to call the number and got no person; just a loop of press 1, 2, 3, and if you want to talk to a person, call the specific hotel.So I'm having to go thru changes to get my hard earned money back when I sheltered in place almost 5 weeks but am getting charged for a reservation I didn't make and can't complain to them about .. When I arrived at the hotel on March 19, I checked in, went to my room and called the event organizer to confirm that it was still on. the help desk is totally useless and all I have been aggravation to the max. When I complained to the hotel, the manager told me that he had received $53 reimbursement for the room. I believe these companies are a scam. This will surely increase the credibility of your complaint. I think that it's time well spent in comparison to having to try and resolve matters later on. Perhaps to appease us she offered a $10 breakfast discount certificate--$20 for two of us. total cost $281.89. We should have paid $832.96, a difference of $475.02, which the so called booking agency kept. I had no way of contacting them because the motel did not have any information who I went through.

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