Make sure youve entered it in the Redeem Gift Voucher box at the checkout. I wanted to wear the item of clothing for 3 events in the past week and was not able to. They suck and don't even apologize for all of this [censored]. That date also came and went with no changes to the status of the package. If you do not receive notification that we have got your parcel at our warehouse within 28 days of sending it back to us, please give us a shout on the Contact Form. This is my first time ever ordering on the nasty gal website and I have experienced awful customer service. I would have liked for Customer Service to have taken me more seriously and offered a more empathic resolution besides waiting for a month and getting a partial refund and the other items sent again. I HAVE EMAILED THEM THE ITEMS MISSING MULTIPL TIMES, Hi, You can wait for your package to come back to us and we'll give you a full refund. Please use a trackable service and keep your proof of postage receipt until after your refund is processed. This email was sent August 19, 2022 12:06pm. One, I didn't want to return my order and 2, my money is not in my account. Nastygal Reviews 9,775 Average 3.7 VERIFIED COMPANY nastygal.com Visit this website Write a review 3.7 Filter : Most relevant KH Kennady Heath 1 review GB Oct 13, 2022 I messaged about some shoes that had I messaged about some shoes that had damaged and Richard helped me and got my situation resolved, very fast and very helpful Faulty item but excellent customer service. X. Today, I received the boots. for a one off payment. Thanks, I will be sure to pass on your thanks. WORST customer service I have ever seen in my life and I literally work in customer service. If you've placed an order and received a cancellation email from us, we're sorry about that. I was unable to get her replacement gifts due to my limited funds and I printed out the order so she knew what to expect. Your feedback is very much appreciated.Have a lovely day - Dean, Information provided by various external sources. My order number is GUS107732612. Repackage your items. Share your photos and videos with others to prove the truth of your words. Hello Alyson,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that April-Jane, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, April-Jane.Take care,Nasty Gal x. Katie, helped me through the worry of not being sent my items and helped me out. Our returns portal is currently unavailable, were working hard to get this fixed asap. Guess what, it is disconnected. They would now intentionally be sending this package to the wrong address. For us to be able to investigate a missing item on an order, we do need to be made aware of this within 14 days of the parcel that is showing to contain the item being delivered.Thanks - x------------------Hi Dani, thank you for taking time to leave a review and I'm so sorry to hear that you haven't received your order just yet, I can assure you this is not the way things usually go here. They TOOK PAYMENT and the order did not appear on email or on the app. If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Then i look at the site and they have no phone numberscreams scam. I have tried to deal with you customer service agents and although they initially offered to replace/refund the items missing, once I confirmed which were missing they have now changed their mind. #1 Jefferson, Wi. Will definitely be ordering again especially with such a good customer service team! Here is the link to the returns portal for you: https://www.nastygal.com/gb/page/returns-and-refunds-customer-service.htmlIf you have no access to a printer or cannot get this printed yourself, just chose one of our Print in Store options by checking through the list of couriers provided and select one that does not require a printer!Just repack your items, login to our returns portal. Pierced jewellery and fashion face masks cannot be returned for health and hygiene reasons and are non-refundable, Once the seal is opened on our intimate toys they can no longer be returned or refunded, Underwear and swimwear can only be returned if the hygiene seal has not been removed, Beauty products and accessories cannot be returned for hygiene reasons. This comment was posted by a verified customer. BGG02001-174-18 If it's after 9pm on that date then its late. I don't have the original packaging, can I return? 3. Both my dress and my cami tank top came broken. You'll no longer receive a delivery note in your parcel. I rather have not purchased if I had known! There wasn't an invoice in my parcel, how can I return? I love Nastygal and never had a problem before with clothes I bought from there. Then they need more photos of me mailing the item in order for them to send the correct item I ordered. It has still not arrived and it is now the 12th of December. Rest assured, all your feedback has been taken on board as we are always looking for ways to improve our services and to try to prevent any confusion like this from happening again. Different size and properties to the advertised item. False advertisement is illegal, Hi so I purchased a few items from nastygal and when I received them they were not the sizes that I purchased so I got in touch with them via WhatsApp and spoke to various people whom was not very helpful with helping me return my order as I have never had to return anything before anyway I eventually figured it out and sent back my parcel, I contacted nastygal today about my order being cancelled so I could order something else only to be messaged by someone called Charlotte being very rude I asked way and said carry on being rude so that is why I am contacting you today with my concerns please could you look into this as I am looking to take this further as I think your staff should be more helpful myself and my daughters was intending to spend quite a lot of money on your online shop could you please get back to me ASAP please thanks kind regards Mrs c mcwhirter. I stated if I couldn't amend the order I'd like it cancelled. or the money and now they will not even reply to my emails. Have a great day and take care,X, NastyGal is the absolute WORST I placed an order on Jan. 7th and have not received my order or been able to track my order! I was told yesterday it was dispatched but fast way have not received it I'm wondering is it missing? They're not the cheapest brand out there - items are generally around $15-$50 depending on what type of sales they have going on. We don't refund shipping charges for those countries listed outside of the EEA. I realize this is a busy time of year but I am extremely underwhelmed with the service. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. We really appreciate your feedback. Received my order with 5 items missing from it. This review was chosen algorithmically as the most valued customer feedback. I love your clothes and have ordered from you before but if I do not receive any sort of compensation for this mishap I regret to say this will be my last. Claim it. Just telling me they've passed me to the 'relevant team'. The package was scanned on December 22nd and no further info has been updated since then. Don't do it. \r\n\r\nRun.". Please try again later. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming its on its way. Both items were in the same package. but a different item to the one ordered. Sophia started the company by selling old pieces of clothing in an eBay store in San Francisco. May 2, 2023. What a disaster of a company. Inside the return can you pop a piece of paper with the order number on and the incorrect item on. They messed up my address and didn't contact me, which is why I didn't receive my order. Lazy company, Hello Avery, Thank you for taking the time to leave us a review and I am sorry to hear you've yet to receive your order. I have been a victim of this companies false advertisement, There are way better sites and stores out there, Never received refund or any response from company after inquiry, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Over 28 days? Dont waste your time. If you have any further questions related to your delivery, please contact our Customer Care team. These things happen but so glad I got it sorted so quickly! We really appreciate the feedback as we're always looking for ways in which we can improve for future. So unfortunately we cannot accept returns that are over 28 days. NG. She kept asking me for it. She fixed my issue and got everything sorted for me. sadly i only received one item from it, on the depatching email it says all items are shipped. I am really sorry to hear there was an item missing from your parcel, but it's great that this has been sorted for you now. I have been told to wait 48h, then 5-10 working days, then another 48h, then another 5 days each with someone new in customer service and NO ONE is helping or resolving this issue. If its not there, try looking back to the date when you bought the items some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your banks processing time). Return Not Refunded - Need a quick answer? Do not order from them. Take an Extra 20% Off Everything on the App with This Nasty Gal Discount Code. I spoke to Shay and they were so helpful and I was able to get a refund. But my order arrived in the Irish hub on the 4th of December so the storm will not have effect the delivery from then on. I will need to dispute this with my credit card company. Items must be unworn and unwashed with the original labels attached. Kind regards, I have a very similar issue. I don't understand how a package cannot be tracked. If you're unable to locate your refund, have a look at the date you placed the order which was the 2nd January as it does sometimes show up there. Here are 8 tips for writing great reviews. If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued. Replies to negative reviews in < 24 hours. Cant use your discount code? They put the blame on the client. We need to allow this timescale for the courier to investigate this. Need this to be found and shipped. P.S. They sent me the wrong item and the wrong size. We are unable to cancel or refund the order now as this can still be located in the couriers network and delivered to you. Find out how we combat fake reviews. Refunds are sneaky things and can show up in a couple of places: 1. Once the order has successfully been processed you will then be sent an order confirmation email. 2. **Well cover duty costs on all orders. Emma, Desired outcome: If the order doesn't get amended and this happens. We're bummed things didn't work out for you, but here's the good news: You've got 28 days to send something back to us from the day you receive it. I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. I am a single mom to a teen girl and all she wanted were cool clothes for Christmas. I completely understand why you would be left feeling negative.Please let me assure you that I would love to assist you further on the matter and because of this, I have sent an email across to the email address linked with your NastyGal account. I contacted Nastygal. Bad quality, bad service and bad experience. Good to know We've gone paperless! Have been waiting over two weeks for an order with zero updates on where it is or when/if I will receive it. You can wait for your package to come back to us and well give you a full refund. It goes against our guidelines to offer incentives for reviews. NastyGal has a rating of 1.63 stars from 761 reviews, indicating that most customers are generally dissatisfied with their purchases. I wore it for the first time last night for an evening of dancing. A lot of our production is based in the UK, which means our products will come with UK sizing. Thanks, Jayne Y! We use dedicated people and clever technology to safeguard our platform. Nasty Gal will process your refund only after they receive the item in intact condition and in compliance with their return policy. Thank you Ellie, Good Morning, Thanks for getting in touch and taking the time to leave us a review. Hi Sofia, Thank you for leaving such a lovely review regarding the service you received from Lucy H! Login to our returns portal. Jessica I am so upset and angry to go through this days before Christmas. Looking forward to your reply, speak soon. Checked my email and I received an email on April 25th saying I successfully returned my order and the money would be in my account. I see from other reviewers that their packages have taken weeks so I'm worried that'll happen to me as well. Absolutely amazing customer service in my opinion!! I do NOT recommend Nasty Gal. Nastydress looks like a modern cloth-shopping website, the orientation is easy. I tried filing a claim through FedEx and the said "The tracking number that you entered is for a FedEx SmartPost shipment. The company specializes in the provision of fashion styles for young women. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you wont be able to attach the image on the form just yet. However I messaged customer service and had an extremely quick and helpful response, with a full refund processed. As far as we know, there is only one way to contact Nasty Gal, shown above. NGVIP customers will also receive exclusive offers and promotions via email. It goes against our guidelines to offer incentives for reviews. [protected]@hotmail.com It might be okay to wear out to dinner and that's it. If not, you will need to make sure your phone or Apple watch is nearby in order to verify them remotely. Select your preferred return option (Print returns label at home or in store options). see attached screenshots of purchase invoice, email and returns QR code, Desired outcome: I have reached out to them via facebook messenger, sent two different emails, as well as engage with their ai chat bot and to no avail, i have been unsuccessful with over 5 attempts to get a response or resolution. Isabelle McGrath. Update: Thank you for sending this over. Please include your full name, email address you placed your order with and your order number when you contact us. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Nasty Gal. Normally it shows on the day of refund confirmation by us (or up to 7 days after this date depending on your banks processing times), 2. Is this your brand on Milled? You will need your order number and email/last 4 digits of your phone number to access your return options. Dont worryyou have options! Tried contacting them multiple times about the missing order and haven't received a reply.Update following reply from Nastygal:If you were aware of my attempts to contact you through your email and website page, it would come to your attention that my FIRST attempt to contact you was within 14 days of the parcel being delivered. Reply from Nastygal. Take care X ----------------------------------------------------------------------------------------------------------Hi Allyce, I'm really sorry you've not received your order yet. If your USPS tracking is showing that there has been an unsuccessful delivery attempt then you will need to either reschedule your delivery, or arrange to collect your parcel from your local USPS post office. I want a discount for my horrible purchase which is completely damaged and not sellable, Refund not received from purchase, purchased online 24/8/22, returned via evri onh 10/9/23, see details below x. I had an issue with my return and Nikki S. was a great help! Hi Leu-Anne, I'm really sorry you've received an incorrect item especially as it was for your daughters event but I'd be more than happy to help look into this further for you. I understand this is more on the shipping company, but it would be nice to receive more info or cancel this order, as I'll no longer need it by the time it arrives.Update: the estimated arrival date customer service has provided me with (2/20/2024) is about 3 weeks past when it was shown to be delivered when purchasing. We don't refund shipping charges for those countries listed outside of the EEA. As soon as you place your order, were on it we know you need it fast! Nonetheless, she went ahead and confirmed her $218 purchase (pretty decent, @ Nasty Gal) then awaited for the arrival of her package! For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I ordered a medium and the fit was loose, so I honestly cannot understand what happened. A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. This site doesn't even deserve a star..I think I just got scammed..I ordered heels and I never received them. I had to leave the dance floor and tie a sweater around my waist. I appreciate the items are needed for an event and the best thing to do would be to keep an eye on the tracking link for your order and if there are no further updates by the 4th of March, please contact our customer services team again and we'll be able to help with getting this resolved for you. The shipping time for Nasty Gal orders can vary depending on several factors such as the shipping method selected during checkout, the destination of the package, the processing time of the order, and any potential delays caused by customs or other reasons. Last Tested. Hello there, thank you for taking the time to leave a review for our brand regarding your recent experience. Anyone can write a Trustpilot review. REALLY REALLY poor service. If you dont have your order number, log into your account here and then go to 'Order History'. Login to our returns portal. Why wasnt it specified on the order page? I just want to assure you that if you have contacted the team, an adviser will be in touch to get this sorted for you soon.In the meantime, I've sent you a private message on trutpilot so if you could reply to this with your order number i'll certainly chase this up for you. Order was 19.29Returned item advised 2 be deducted for postageThen after weeks waiting for refund gets an email advising of my refund of 13.20How does that work.. so you get charged for the whole postage costs! Just visit the Nasty Gal website and place your order. Status: Dispatched When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. Coupon Code. Or, let us know using the 'contact us tab and we can have your item(s) resent. Nastygal taking customers money but not proving orders HORRIBLE SERVICE, Hello Patrice, Thanks for taking the time to write a review, I'm sorry to hear that you've not received your order from us and you're unable to track the parcel. I have taken a look into this and it does seem to be an issue with our system as it was showing me that none of the items were refunded, I have spoken with our finance team who confirmed that only the one item was refunded, as both items were logged on the portal and I can see we have received this I have gone ahead and refunded the second item back to your paypal account now and this will reflect within 24 hours. My order was send and received in the time frame specified and the item was as pictured on the website. Don't wear it on New Year's Eve! Some of our items do come back in stock, so keep checking back! My order went missing due to the courier, I selected the help option on the Nasty Gal app and went through their virtual chat. April 26. Due to this order showing as delivered almost 3 months ago, as advised by our customer service team, we will no longer be able to progress with your missing item claim. 2 weeks later return not updated on system. Verification can help ensure real people write reviews about real companies. Qty: 1 Size: 10 Colour: Yellow Please advise on escalation next steps and the details of the external body I can contact if we are not able to resolve internally. Just yesterday, I put an order in with Nasty Gal (GUK105214193) at 11.13PM and realised the order was going to be sent to my old address. Please note your parcel may arrive before this date, this is just the latest date before we can deem the parcel lost in anyway and issue you with a resend or process a refund for you. I came home to my apartment and found a card reading Nasty Gal opened it up and the inside read Nasty Gals do it better. The refund credit period may range from seven to 14 days, depending on the mode of payment used and singular bank policies. Youll have 15 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us. Please double check the shipping option you selected, cut off times for ordering and the date which we said it will be shipped by. Still cant see it? EVRI QR code : H00JVD0002464799 70% off + Extra 10% off Nasty Gal Promo Codes. Don't worry, just package your items in something non see-through, sealable & waterproof. Contacted the help team and Nicki S helped me straight away and refunded for the item! I love the unusual and quirky designs at Nastygal and their sales are just amazing. Would give 5 stars but half my order didn't arrive. Once you have processed your return in the portal you're ready to post it off! Your return gets processed by our returns team and your refund is then processed. Furthermore, when I did receive the items, the sizing was incorrect. ITEMS SHIPPED OR MY MONIES REFUNDED. Shocking service, Hi,As the courier has delivered your parcel successfully, we wouldn't be able to cover the cost of the delivery charge worth 3.99. Don't worryyou have options! I was never able to successfully change it. This will usually be because the stock wasn't in the warehouse when we came to process your order. During this timescale, we don't need to contact the courier and neither do you, nor would we advise you to. Keep an eye on your return tracking. I ended up returning 75% of the stuff I bought (bad quality, didn't look anything like the online photos.) Love all my items. Is this your company? I placed an order from Nasty Gal on December 12. Your refund will be processed as soon as we get your items back. the next day or standard delivery options! I want a discount for my horrible purchase which is completely damaged and not sellable, Please refund 41.30 to my account, many thanks, Order#gus106141775 - items missing from shipment, ITEMS SHIPPED OR MY MONIES REFUNDED. blocking them. 5. Thanks Jayne, Hello Ella,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Jayne, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Jayne.Take care,Nasty Gal x. The package was expected to arrive by December 23. Good morning Meg, Thank you for taking the time to leave your review, we do appreciate your feedback.I am pleased that Nikki was able to assist you quickly and efficiently with your return, I will be sure to pass your appreciation over to her too. I will be sure to pass your kind feedback over to her too.Have a great day and take care, x, my item was Over a week late arriving, I messaged and received a reply straight away from Greziel to say my item had been lost and they would send me a new one straight away, I was very happy with the service, very quick easy and simple, thank you nasty gal, Good Morning Han, Thanks for getting in touch and taking the time to leave us a review. We dont offer exchanges, but you can return your package and order again. I'm glad to hear that Ellie from our Customer Services Team was able to assist you. The buttons were ripped off of the seams. It's that simple, so just follow this 3-step process and enjoy your Nasty Gal online . Companies can ask for reviews via automatic invitations. I can see this information provided on the 7th February by our customer service team is correct. Really appreciate the help! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They weren't leather and too small, poor quality. The dress was the "Keep 'Em at Arms Length Dress' & the tank top was called"Bring the Noise Cami Tank top". Really like the style of their clothes and have quite a few pieces from here. My address is Kimberly Roberts 622 Collins Rd. Your cookies are disabled. I returned the boots and only received $22.10. Items must be unworn and unwashed with the original labels attached. So that we can get this fixed for you please go to our 'Contact Us' tab, to help us get this fixed for you ASAP. I would reduce my rating to 0 stars if it were possible. Just pop your items in any sealable, waterproof, and non-transparent packaging. I am outside of the returns policy, can I return? includes Click and Collect services as well. I had to return the boots because the boots could not fit my daughter and a replacement would not have arrived in time for my daughter's H.S. If you need to return more than one order, please keep your orders separate, as returning more than one order in a parcel may delay your refund. So, I contacted them via email because they don't have a phone number. This complaint was posted by a verified customer. The first thing to check is have you had your dispatch email? When I contacted customer service I was told I would still be responsible for paying to return the item (losing money) and then pay to ship the replacement (losing more money) eng though this was a mistake made by their company. As this is the case, you have been successfully refunded for your Leather Flatform Fisherman Sandals BLACK 5 worth 13.50 on the 14th January which would have entered your account by the 21st January. The order was meant to be Christmas gifts for my daughter. I still need this as it is for an event but should have came way ahead of time. Just to contact facebook. Log in your account, select "addresses" and you can either add a new one or edit an existing one. Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers). To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp. I have 3 missing package from FedEx! It took over three weeks to arrive. Use This Exclusive Nasty Gal Promo Code to Get 20% Off Everything + Free Express Shipping. I replied saying I didn't think I would be able to, so Emily (customer service) sent out a new replacement item with next day delivery. Verification can help ensure real people write reviews about real companies. A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. The refund may take up to 7 days, this is the banking process and not something we can speed up. Will definitely not buy from them again and I would advise unless your 100% sure of what your buying and not returning it you buy from another fashion retailer.Even here you seethe respond to good reviews but ignore the reviews stating that the customer has a problem.
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