Have found them to be very competitive for our requirements. john. Try for free at rocketreach.co Toggle navigation {{ userNotificationState.getAlertCount('bell') }} . 0000009432 00000 n We had a Staysure travel insurance policy with extra cruise cover which included compensation for missed ports. They contacted the Doctor and dealt with any queries very effectively. Dear Mr ThompsonThank you for taking the time to leave a reviewIt is great to hear that you found it easy to insure and you found the policy good value for money.Kind regardsRoss, Excellent help and advice for older peopleThanks, Dear Joy WoodhouseThank you for your feedback.I am pleased to hear you have had an excellent experience with Staysure.I will pass your great comments to the team.Kind regards Ross, No problems booking everything on line, great service, reasonable cost. 0000020817 00000 n Thank you for choosing Staysure Kind regards, Abbie, Travel insurance is a must because you never can take a chance .Staysure was quick ,simple and good value for money, Dear Douglas Mitchell Thank you for your feedback. Whether for leisure or business, SureStay Plus Hotels by Best Western is the perfect choice for those who like to travel simply and casually. Companies can ask for reviews via automatic invitations. 0000284751 00000 n Great value with quality extras. We have travelled over the last few years to visit family who live in the EU and discovered Staysure after comparing web-sites. Access your My Staysure account by logging in here. Thank you for your kind comments, we will pass them on to the team. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. Instead, theyre full of the info you need to get things sorted. We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure Group values. I decided on this option thereby leaving myself uninsured for this short period. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. If youre 70 and under, you can extend your 50 day trip duration limit to 100 days for one trip. If you can prove you are not entitled to a TSE card, or the new GHIC provided by the UK Government, your cover will be valid. 0000016559 00000 n We take any complaint and feedback about our products and services and marketing very seriously and I can confirm we are investigating this for you. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Have used staysure for a few years now. I found the documentation comprehensive but lacking in easy to understand short summaries of the policy cover. Posted: March 24, 2023. I can confirm that a final written response will be sent to you within the required timeframes. Extremely pleasant employee who explained everything and even had time to chat which is unusual these days but put me at my ease. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Full-Time. n]@ =z'VL/zT yjQeA? All my questions were thoroughly answered and my concerns were considered. Resolver is a totally free service that you can use to complain effectively. Petsure is part of the Staysure Group which includes trusted travel insurance brands like Staysure. Tried again signed in, same thing again. BTW she is 80 and cannot use a computer, and certainly does not know how to get her documents or create and use an account. Thank you for choosing Staysure! Staysure is widely recognised as a major success story, winning 'Best Travel Insurance Provider' for 2016 and 2017 at the highly respected British Travel Awards, 'Most Trusted Travel Insurance . I would definitely recommend this company. Address Northampton, ENG. Other Staysure PGA Seniors Championship moves to Scotland. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Dear Ms X; thank you for this response that I have waited over two months to receive and which, as usual, does not offer an apology and totally ignores the facts, namely: a) I was give totally false information by a member of your staff not once, but twice b) Your claims department was extremely rude to a person in distress calling from overseas. I have my household insurance with Staysure and am happy with it. Accessing and responding to inquiries is a challenging process with little to no support, as the company evades responsibility through convoluted rules and games. After chasing several times, I finally received a brief email telling me that, contrary to MS X two separate emails I was NOT insured for cancellation. We are . We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. To contact our press team, please email [email protected]. 0000014277 00000 n Thank you for choosing Staysure! Theres no jargon in our rights guides. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We appreciate your great comments, which will be feedback to the team.Kind Regards Alex. If you remain unsatisfied with our response you will be able to escalate your complaint to the Financial Ombudsman Service, whose details will be included in our response. Learn more about Resolver Pro and how to claim your business. This option increases your single item, Personal Baggage cover beyond the standard 450, up to 1,000. 0000017729 00000 n On My Staysure, you can update your address and contact details, including telephone number and email address. Staysure Expat Travel Insurance promo codes, coupons & deals, May 2023. I am also sorry to hear that the cost had increased from previous years you had insured with us. If youre looking to go away for longer than three months, then you could have up to 366 days of cover depending on your age and the destination youre travelling to. As I had just had a pacemaker fitted a couple of months before I was a little apprehensive about questions and cost but the questions were very straightforward and the cost although not cheap was not as much as I was expecting. I got no satisfactory answer to my belief that I had 12 months cover incl. Britannia House, 3-5 Rushmills Business Park, Bedford Road Northampton NN4 7YB. Think prices/ service good apart from this. Anyone can write a Trustpilot review. Covering your medical conditions on your expat travel insurance is worth doing right. Location: Hybrid - Travel to Northampton or London 1-2 times per month. After several lengthy phonecalls from overseas, each time with a waiting time of 5-10 mins, I was put through to a person at the Claims dept who reiterated that my policy did not cover cancellation. It was a joy to work with the company without worrying about what happens next. Best and worst companies at resolving issues. One had ceased, one had medication altered, one was unchanged. Registered ofce: First Floor, Grand Ocean . 0000275647 00000 n Found 5 phone numbers: +44 844 692 XXXX +34 952 76 3XXXX . Anyone can write a Trustpilot review. Finalised the policy. You may change your settings at any time or accept the default settings. 0000020525 00000 n Tailor your policy to suit your needs. We are remunerated by commission for the arrangement, service and renewal of your insurance policy. We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure Group values. Unfortunately Trustpilot does not allow us to post our contact details in these replies. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. We have used Staysure for several years now, always easy to arrange and no problems encountered for travellers with Parkinson's, Information provided by various external sources. You can make most changes, including this one to your policy online through MyStaysure, including upgrade your policy, adding additional cover options and changingyour personal details. You can change your address by accessing your 'MyStaysure ' Account. If you need to get in touch, you can find the right team to contact below. 0000013845 00000 n Thank you for choosing StaysureKind regards, Emma. My parents and I booked a holiday and he was diagnosed with terminal cancer. 0000318456 00000 n Please complete the security check. Ann Gwendolen Roberts. We're so passionate about covering pre-existing conditions that we're now . I have used them a number of times and willo again, Dear Leuan Gwyn Parry,Thank you for your comments.I am delighted to hear you have had a great experience with Staysure and that we've offered cover at a reasonable price.Thank you for using us and we look forward to hearing from you again in the future.Kind Regards Emma. Cover includes medical emergencies, having to cancel your holiday, baggage, stolen cash and more. We use dedicated people and clever technology to safeguard our platform. Dear Ms Allen,Thank you for taking the time to leave a review.I am delighted to hear the agent was knowledgeable and helpful.Thank you for using Staysure.Kind regardsRoss. 0000004682 00000 n You've accepted analytics cookies. Dear Austin D, Thank you for your feedback. 0000249488 00000 n There are 48 customers that Staysure, rating them as bad. Can only give a reveiew on the quote offered using the website. With an Expat Single Trip Travel Insurance policy, all travellers up to 85 can travel up to 104 days. Thank you for your feedback and your kind comments, we will pass your comments on to the team. Will use again Sandra and Gary Stepton. Staysure. Don't forget . We are remunerated by commission for the arrangement, service and renewal of your insurance policy. Great service! Thank you for taking the time to leave feedback. Youll also need to be registered with a doctor in your (non UK) home country, who can grant access to your medical records if something goes wrong. NN4 7YB. Your colleagues on telephone or online chat could not help me so not happy, Made a claim last year when I had a bad fall came back of holiday and you soughted my medical expenses out with no messing about brilliant no hassle and got a really good price for this year's travel insurance you come Highley recommended . You can also amend any misspellings, and correct ages, for anyone named on the policy. Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. It can also help reclaim expenses when you lose or damage your ski equipment as well as cover the costs of unused ski passes, piste closures and avalanches. We are pleased to hear you will be recommending Staysure to others and that you found the price excellent. 0000005875 00000 n My insurance company sorted our claim within a week. Kind regardsKatie. 202 0 obj <> endobj xref We constantly strive to nurture our people and improve our products and services to make what we have to offer the best-in-class. Weve helped millions of people find a resolution. It is a requirement expat policyholders living in Spain need to have a TSE card. Your My Staysure account allows you to manage your travel insurance policy at a time that suits you. Nice touch to email 2 days before I was leaving for holiday to remind to take my policy papers with me and offer my a new copy if I had lost the original copy. An Expat Travel Insurance policy is specifically designed for Brits who are living abroad. Do you agree with Staysure Travel Insurance's 4-star rating? 9:00am - 5:30pm. Thank you so much for the friendly chat and going over your working time to support me. 40 reviews. We have had to make a couple of claims whilst abroad and they have always been handled swiftly and fairly. Mon - Fri. 8:30am - 8:00pm. 0000003186 00000 n 0000276048 00000 n Just raise a case and leave feedback after. Lastly, I gave my friends name to get 20 per cent discount which I happily recieved but my friend missed out as I completed policy by phone and not Internet. Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. The quickest way to get in touch is to message us online, this will then email us directly, just click here. I got to A&E where I was seen immediately and was able to call Staysure. 9:00am - 5:30pm. The company started trading on 1 June 2004. I am still waiting Subject: COMPLAINT To whom it may concern Last month, due to a serious allergic reaction I had to cancel travel plans. It goes against our guidelines to offer incentives for reviews. Find out how we combat fake reviews. Good price and easy to fill in medical history. Before you take out a policy with us, its worth thinking about the areas that you might need to upgrade your level of cover to. Staysure has collected 106 reviews with an average score of 2.84. Get started now and lets get this sorted. Staysure.co.uk uses 3 email formats: 1. first@staysure.co.uk (40.0%). I was very impressed with the caring yet professional attitude of the sfaff at Staysure when I rang to ask about holiday Insurance. The website was eady to use and the cost of the holiday insurance was very reaonable.I hope I could still give 5 stars if I ever needed to make a claim. I have been a Staysure customer for some years. Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. The Claims dept said I should contact Ms X. Signed on line for account no problem but Once accessed it would not allow me to enter my details, name etc. Dear Michael WilliamsThank you for your comments. Payment through a mamber of staff was reasonably efficient but there was a long delay before the person was available. I rang to renew my travel insurance policy with Staysure and the advisors were helpful and reassuring. We are always looking for talented individuals, and you may just be what we are looking for If you want to join the UKs most trusted travel insurance brand and be part of our success story - wed love to hear from you. As title suggests, recommend staysure to anyone. Very easy site to useeven when I forgot an existing medical condition for my hysband it was simple to amend onlineHave never had to claim thankfully so hope that is just as easy if we ever have to having had awful experience with a pet insurance company recently! I have only ever spoken to one helpful person there the rest tell me it's in the pile and won't discuss it further. Regards StaysureThank you for taking the time to leave feedback. Telling us about your conditions is simple and straight-forward. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Some customers also comment on the good . I have had an Annual policy with Staysure for the past 3 years. At the home of travel insurance, we strive to be the best at what we do. Once your successfully logged in, You'll need to click 'My Account Details' and then 'My Email Address'. Joanne was excellent at listening and explaining my options for cover. Available 24/7, it's the easiest way to view your documents or to make any changes. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. 3-5 Rushmills Business Park, We hope you still had a lovely holiday! You can be certain that youre talking to the right person at the right time. Its quick, easy and totally free. So you can be confident that youve got the right cover, thats tailored just for you. 0000004549 00000 n The advisor promised to ring me back at a specified time and date and that it would only be necessary to confirm that there had been no changes to my previous medical answers. We phoned Staysure on the recommendation of a friend and the telephone staff were most helpful; they advised us how to save even more on what was already a great deal. Consumer guides, newsletters, surveys and more! 0000009570 00000 n Check the section to learn more about which tools and technologies are used by Staysure and how much is Staysure oriented towards technology. Contact details. An insurance company that ignores its policy holders - who will often be contacting them when they most need help - is NOT a good insurance company Thanks for asking me to rate you in one of your constant and annoying emails, Staysure. Please call our customer service team who will happily investigate the matter further for you. Well always be on hand with guidance and support to help you get the results youre looking for. %PDF-1.5 % They ask for information which I provided straight away and they have no reason to hold on to the money. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Also, for some of our insurers we may receive a profit share payment if they achieve performance targets across their product portfolio. . One very happy & satisfied customer. It was founded in 2004. We'd also like to use analytics cookies so we can understand how you use our services and to make improvements. 0000001196 00000 n Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered 0000020108 00000 n 5 reviews. It was a bit confusing trying to work out which claim form to use but I spoke to their customer service who said to use the one for "Travel Delay". STAYSURE.CO.UK LIMITED - Free company information from Companies House including registered office address, filing history, accounts, annual return, officers, charges, business activity . It is set to be a mutually beneficial business decision that will expand the group's customer base and allow Staysure Group access to sell ROCK's innovative products and services. We shall see what quality we get if we need to use it. Staysure Expat Claims . Easy 1-Click Apply (STAYSURE) Data Protection Advisor job in Northampton, ENG. I cannot fault any aspect of the help and support they provided. When I was well enough I contacted X at Staysure and asked if my insurance policy covered cancellations. 0000015353 00000 n We are proud that our efforts continue to be recognized year after year with a number of industry awards, such as the British Travel Awards and To go to MyStaysure or create and account. Replies to negative reviews in < 24 hours. The excess amount is shown under each section in the table of benefits in your policy wording. We are pleased you found our colleagues helpful and knowledgeable.Thank you for choosing Staysure Kind regards, Emma. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. The Personal Finance Awards. Please allow 28 days for all marketing to cease.I apologise for any inconvenience caused. Sign Up For Free G2Crowd Trusted. The call centre staff were helpful & efficient. Our growing family of travel insurance brands include Staysure, Avanti Travel Insurance, Payingtoomuch.com, Rock Insurance and Petsure. 03330 068025 Mon - Fri: 9am - 5pm Sat/Sun: Closed. Simple! In most cases (excluding motor )I am happy to go with them. Have used before and will continue using. Bedford Road By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Companies House does not verify the accuracy of the information filed. This cant be added retrospectively. Many thanks. Get a Quote today. UK Contact Centres. If you are a British National, a spouse or dependant of a British National and permanently lived in either France, Spain or Portugal for six of the past 12 months then you may be eligible to take out an Expat Travel Insurance policy. Security Check Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village . So quick and affordable will definitely be recommending to all my friends & family who love to travel over sea & I left it to the last minute as I have such a lot going on in my life Thank you so much . This rating has decreased by -11% over the last 12 months. We're hiring a superstar Group SEO Manager. Staysure is a trading name of TICORP Limited. Call our UK contact centres free. Opening Times. Rocketreach finds email, phone & social media for 450M+ professionals. trailer <<358345583C984982A7E5E060CC482ADD>]/Prev 795543>> startxref 0 %%EOF 246 0 obj <>stream Consequently I always get a quote from them for all my insurances. I was treated with patience and respect during what turned out to be a complicated phone conversation, including receiving a call back when my phone died. Here are 8 tips for writing great reviews. ?KEkl3gI9]}WS?Zso0sKEr_~|l-S. Not all holidays are created equal, so whether youre hopping over to Italy for a weekend, or planning an epic worldwide tour, youll want to tailor your expat policy to cover you properly. Thank you for your feedback and your kind comments, we will pass your comments on to the team. Dear Keith Wigham, Thank you for your comments. We are sorry to hear that you had difficulties getting in touch with our underwriter. It will be M&S next time. Many thanks, I cannot fault Staysure they provided excellent professional service at a very difficult time following an accident in Italy. STAYSURE.CO.UK LIMITED is a Private limited company (Ltd.) company based in BRITANNIA HOUSE 3-5 RUSHMILLS NORTHAMPTON, United Kingdom, which employs 320 people. Sat. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 0000250391 00000 n email: info@csal.co.uk / www.csal.co.uk . Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Needless to say I took out my car insurance through Staysure as well. 0000021984 00000 n I contacted Stay Sure as I was unsure about insurance whilst undergoing investigations and awaiting a diagnosis. We use dedicated people and clever technology to safeguard our platform. All rights reserved. Finally I received an email from X today saying that I was covered under my previous policy which expired on 31st Jan 2015, but not under my current policy. We are pleased to hear you received very good customer service and will be recommending Staysure to others.Thank you for choosing Staysure Kind regards, Alex. 0000006892 00000 n They were so helpful that as my car insurance was due for renewal I asked them to quote me which I am glad did as it saved me a lot of money compared to my then current insurer. The telephone consultant I spoke to was clear and easy to understand. You can change your cookie settings at any time. This will then allow you to change your email address, please note you'll need to enter your email twice to confirm the new address and then click 'Update'. 300K+ Plugin Users 47.6177115,-122.2034444 . We inspire, motivate and empower our employees to be the very best through a clear vision and live by the Staysure . View our cookie policy here. I called back 2 weeks after, got through to Toby, he too sounded so friendly, he got me through to Lucy. We use cookies to make our services work and collect analytics information. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Resolver can help you send your complaints to Staysure. Get a Quote today. Found 2 email address listings: @staysure.co.uk @intervest.gi Ryan Howsam Phone Number 0%. Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Travel with confidence with award-winning Travel Insurance for your next break. 0000006361 00000 n Over 500 people work across our brands and our head office is in Northampton. I have used Staysure quite a few times and would recommend them. For complaints regarding the policy sale and service. We hope you have a lovely holiday! In two separate emails (that I am happy to forward FYA) Ms X assured me that I was covered for cancellations, so, although still unwell,I organised a doctors visit to confirm the problem, get a certificate, prepared a claim and sent it to the relevant dept. Continue. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. I am happy with the cover the policy provides. Playing Experiences. I welcome your feedback on this matter. The whole process was faultless. After two successful years at Formby Golf Club, the flagship event of the Legends Tour, the Staysure PGA Seniors Championship heads north to Trump International, Scotland in Aberdeenshire. If you need to make a claim, we'll make it as easy and stress-free as possible. Thank you for choosing Staysure! Purchasing this product was easy enough but once we needed to claim things were not so easy. Over 700 people work across our brands and our head office is in Northampton. JO. . Dear Mrs CG JonesThank you for your comments. Please use the address to the left for ALL correspondence & quote the above Claim Number in ALL subsequent communication. Volunteering. Good Value. I was advised that the premium could be returned to a normal level but this would necessitate not renewing for several weeks. However, we would like to assist you in any way we can.Unfortunately Trustpilot does not allow us to post our contact details in these replies. 0000284821 00000 n | Read 219,221-219,240 Reviews out of 219,250. . Here are 8 tips for writing great reviews. Or you can visit our Help Centre to see if weve already answered your question. Please email us at complaints or call us on +34 952 010 024. or write to us at: Customer Services Manager, Staysure Expat, Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. The US personnel dealt with this issue very quickly and just asked to be kept informed, which I did. Date of experience: April 28, 2023. Salary: 150,000. Britannia House, 3-5 Rushmills Business Park, Northampton, NN4 7YB. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. When I began to read out the relevant emails from Ms X saying that I WAS covered, she very rudely interrupted me , saying "Look can you stop pressing all the buttons on your phone and making all that noise!" Would be nice if all documentation could be saved as PDF on a mobile phone/tablet instead of carrying the bunch around with you. We've covered over 7 million people so far with insurance and have over 15 years' experience. The young lady i spoke with was very knowledgable of the insurance i needed all in a very friendly manner. Its available for those aged 70 and under and is already included as standard when you choose a Comprehensive Annual policy for up to 21 days cover. Dear Dudley Baker, Thank you for your comments. This is usually very trying but I saw an advert in one of my magazines for Staysure Insurance & gave them a ring. It has a score of 4.7 out of 5.0 stars from over 248,000 reviews. I have used Staysure for several years now and find their staff knowledgeable and helpful. Contact Number: Contact Email: Founder: No of employees-Founded: 2004: Revenue-Staysure top contacts. I looked at a few different sites and all were very similar but Staysure's price was very competitive and one recommended by Which. To do this youll need to describe the item youre covering and Single Item cover cant be added retrospectively. Find the amenities and service you expect at SureStay Plus. I shall certainly use this company again, brill. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. I have given a clear account of the matter below and I would be grateful if you could make a clear reply to these comments UPDATE TODAY Thanks for the your formulaic reply beneath my message #Staysure. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. 10:00am - 4:00pm. Find the latest Staysure discount codes and vouchers in April 2023 at CouponBirds UK and enjoy up to 20% off on your orders. Industry. We take any complaint and feedback about our products and services and marketing very seriously and we would like to investigate this further. Since I was overseas at the time I did not have all my policy details to hand. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Find out how were protecting our customers if their holiday is affected by covid including when you can make a claim and a reminder of what youre covered for.
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