All information is to remain confidential and shared only with the appropriate agency-designated Equal Employment Opportunity and/or Affirmative Action Officer (EEO/AA Officer), the agency-designated safety personnel (for emergency evacuation purposes only) and the Illinois Department of Human Rights (for compliance purposes). May 22, 2020When you log on from home, please log into your PC with the ID that you would use when you are logging on at the office. Invalid Login ID. March 27, 2020Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. These practices apply to text messages, as well. Get a Digital ID Reset Password Are you unable to recall your Digital ID user name or password? http://www.office.com/. Be sure to explain you are resetting a password for the IDPH Web Portal. March 26, 2020If you previously had remote access, but are now unable to connect please try the following before contacting the help desk: It looks like your browser does not have JavaScript enabled. Find all your public health related information at one secure site. 2020 has already seen record numbers of phishing attempts, malware hacks and other social engineering schemes. Remote connectivity options are described below in the preferred order of usage for the State of Illinois environment. When connecting, make sure you are using the following URL: ra.illinois.gov; using your login ID ONLY and choosing the proper Domain from the Domain drop down. Please be sure to review "tips and best practices" such as, protecting passwords, not opening attachments or clicking on links unless you are confident in the content and sender. IDHS Office Locator. Note: This system is intended for personal user accounts only. For additional remote access details visit the Remote Work FAQs. Springfield: 217-524-DoIT (217-524-3648) Technician and Administrative accounts should not be registered. DoIT Help Desk Springfield: 217-524-DoIT 217-524-3648 Chicago: 312-814-DoIT 312-814-3648 TTY: 866-277-5669 Email: DoIT.HelpDesk@Illinois.gov After making yourself familiar with the information provided on this page please click on the login button below to begin the survey. Open a Ticket Manage Passwords Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. This iPhone feature is available by tapping the Setting application and then turning on the Personal Hotspot feature. All employees have access to free, confidential behavioral health resources through the Employee Assistance Program or Personal Support Program to speak to a professional if you need to talk. Support: Report a Problem, Service Request Submitter (no spending authority), Agency Technology Service Requester (with spending authority), Subject: Escalation Request REQ Ticket #. This site serves as a resource for Illinois state agency employees to establish the necessary access and tools for remote work during the Coronavirus-19 response efforts. Instructions if you get back to the office and only 1 monitor is working: Citrix changes display settings. The State is committed to ensuring those with work disabilities are fairly represented in the state workforce. Instead go to your account on the trusted website to see if your account needs any attention or additional information. TheNetwork/Telecom SupportDeskserves Stateagencies, boards, commissions, universities, Offices of the Illinois House and Senate and Constitutional Officers. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). Use this link if you need to manage or reset passwords. In most cases, home WiFi access is likely faster than a Personal Hotspot and should be utilized as the first preference. It looks like your browser does not have JavaScript enabled. Webex is your go to for all your Remote Work meeting events. Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) TTY Support Line: 866-277-5669; Support: Report a Problem ; Media Inquiries: DoIT.PIO@illinois.gov; Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts -Staff will escalate to management as required. It is also accessible 24 hours per day for completion by new hires, new transfers, and returning State of Illinois employees and for current employees to update their information. Someone from . User ID Revoked. There are many FREE Apps and online/virtual options available at this time. Best Practice for joining audio for a Webex MeetingHave the meeting call you, Call Me or connect via your computer Call Using Computer. TheState of Illinois Disability Surveyis offered annually to all State of Illinois employees under the jurisdiction of the Governor. Welcome to DoIT Identity Management (DIM). TTY Support Line: 866-277-5669 May 21, 2020Its important to take care of your health and wellness during this time. If you previously opened a ticket with the Service Desk for this issue there is no need to open an additional ticket. Please visit Remotework.illinois.gov / Reference Materials to find useful information and materials to help you along the way. It is recommended that a reboot or restart be done at least twice a week to help with connectivity and to remain current on all recommended system updates. Grace B. Hou, Secretary. Are you unable to recall your Digital ID user name or password? We ask that employees be aware of crafty methods to "phish" for information and if an email sender doesn't look familiar, don't open the email. Benefit Choice is open thru the end of May 2020. Examples: Google Chrome, Microsoft Edge Authentication Required Remember user name Employees may logon with their state credentials (e.g. Send an email message to the DoIT Help Desk technicians at DoIT.HelpDesk@illinois.gov requesting that your password be reset. Digital ID Login Authentication Required Remember user name The State of Illinois Digital ID/PKI provides an enterprise-wide infrastructure to facilitate electronic government services. For instructions on how reset your password while working remotely visit: remote work FAQs. After you login with your Digital ID, you will be prompted for your RACF credentials. Many of you are approaching the time to reset your user password. A Governance, Risk and Compliance module (GRC) is included which not only manages user access but also any risks associated with segregation of duty conflicts.. To begin the password recovery process, choose one of the following options. If no response, the IT Service Processing Manager escalates to the next level of DoIT Management. " " has been revoked. Visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. It looks like your browser does not have JavaScript enabled. Please be aware of proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Springfield: 217-524-DoIT (217-524-3648) within the next 2 hours. The restart should be done at the end of the work day to allow the PC to restart and update. Monday Friday8 a.m. 5 p.m. See below for a complete listing of all the reminders for making working from home easier. This will prevent unidentified telephone connections (i.e. Then before you restart the antivirus, create a new exclusion for the new gsd01000.exe in the PRS\PRSW folder. ), data services (i.e., non-Illinois Century Network T1s, radio circuits, alarm circuits, LAN jacks, etc.) ROCS Help Desk email address: DoIT.ROCS@illinois.gov You may want to temporarily disable your antivirus while you are downloading and updating your application. Please turn on JavaScript and try again. Also, DoIT FOIA does not answer general questions about DoIT. For agencies needing PCs for a call center, please work with your agency CIO/GCIO. The Federal Trade Commission has issued recommendations for how you can take action right now. If they are asking for information from you, be safe and exit the email or text. Any information provided is voluntary and you will not be subject to retaliation based on the information provided through the survey or for choosing the skip option on the survey. Instead, log in to your own personal accounts on the delivery services website or enter the web address of the service into your browser to check tracking numbers. Be sure to follow proper disconnection procedures when using Citrix Remote Access, so as not to shut down your in-office computer connection. Remember to get some exercise each day. Appointments of ATSRs require asignature by your agency head, Liz McCombLiz.Mccomb@illinois.gov(O): 217-782-1490 (C): 217-685-9898, Beth PruittBeth.Pruitt@illinois.gov(O):217-558-7129(C):217-993-1441, Springfield: 217-524-DoIT (217-524-3648) #1 Rule = Mute your phone (microphone) when you are not speaking.For general work from home guidance and tips visit the Remote Work site. Please keep trying to connect via Citrix, as some users can get through. As you transition to remote work, Webex and videoconferencing skills will become more valuable. Questions about State of Illinois Digital IDs? Is a program bug keeping you from being able to accomplish your work? Register and Activate a Digital ID If you have already mailed in your notarized application, use the reference number and authorization code you received to complete your non-resident registration. BEWARE of Scammers attempting to capitalize on pandemic fears via telephone, text and email. State of Illinois Digital ID Login Digital ID Login Web3270 users: The application has been updated. Please visit the DoIT Remote Work page and Remote Work FAQs for additional suggestions. Employees who already have a state-issued laptop (or other device) from the State of Illinois (SOI) that uses the NetMotion or Cisco AnyConnect VPN client, should use this option. If you have opened a support ticket and the issue is not yet resolved, please know that we are working through the tickets and will get back with you soon. Category: For instructions on how to do that while working remotely, visit remote work FAQs. The Illinois Department of Innovation & Technology (DoIT) is committed to assisting State of Illinois employeesin transitioningtheir work responsibilities from the office to home settings (where approved by their agency) in order to continue essential services for the residents of Illinois. Webex may be a new experience for some and there are resources available to help users. Contact Information. Interested agencies not included in the initial implementation can contact the Il ACTS Program Director, PKI utilizes public key cryptography and digital signatures, along with software to manage those certificates. DoIT Identity Management Accounts Footer. Click here for some simple defensive tactics and additional information and resources from our Federal Government. We recommend a reboot or restart at least twice a week to help with connectivity and to remain current on all recommended system updates. A good tip is to clean up your screen as you go. We also recommend clearing your cache/history periodically. Users working from home should perform regular resets of work PCs. DoIT targets to provision in accordance with Request Fulfillment guidelines. Go to your account on the trusted website to see if your account needs any attention or additional information. It looks like your browser does not have JavaScript enabled. Please turn on JavaScript and try again. Watch for communications written in broken English. The resource documents on this page provide information and instructions for employees to establish remote working capabilities. IDHS Help Line 1-800-843-6154 1-866-324-5553 TTY Please follow the procedures here. A comprehensive listing of all DoIT services including security, hosting, and more. Read the FAQ. The ITSD team contacts the DoIT Services fulfillment team / technician and their manager to notify them of the escalation and includes the CIO or Group CIO who initiated the escalation. More information is posted on the DoIT Remote Work page. To Reset Your Password or Unlock Your Account by Phone: Please call the Illinois Department of Innovation and Technology Service Desk [217-524-DoIT (3648) or 312-814-DoIT (3648)]. A user may have to repeat this a few times, clear cache/history or reboot the device (remember do not shut down or reboot the pc at the office that you are remoting into). Self-Service password recovery allows users to quickly and efficiently restore access to their own account without the need to contact the helpdesk or wait on system administrators. Follow the procedures here. If you are having issues connecting to the state network or suddenly lose your connection, please first try rebooting your home PC. Cyber Best Practices document for more information on this topic. If you have been contacted by DoIT to add Multi-Factor Authentication, please take action to protect your account. Staff will respond to service requests during the published business hours. From identity management, administration of the statewide network and creating agency resiliency plan. You may have to clear cache/history or reboot the device a few times. TTY Support Line: 866-277-5669 The Division of Information Technology (DoIT) recently launched an enhanced self-service portal at rhodeisland.service-now.com/sp. Maintain currency and effectiveness of service management processes, Maintain currency of staff support competencies, Provide the Service Desk ticketing system for use to capture, assign, track and resolve technical incidents and requests, Provide 24/7 system availability and staffing for the DoIT Service Desk service, Provide instruction and training on product use, Notifyagencies ofserver issues that may impact or interrupt performance, Monitor usage and maintain statistics and data for Service Level Agreement verification and other management purposes, ProvideTier 1 support to include performing initial incident diagnosisand troubleshooting steps to identify the cause and resolution of the incident, Provide escalation of complex incidents to Tier 2 support, Develop and implement agency governance to ensure staff compliance with DoIT incident reporting and request requirements. Common Questions Regarding Remote Connectivity(FAQs), Specific Application Questions/Directions, Restart of Work PC While Using Remote Access and Citrix, Citrix for PC Workspace Instructions - Remote Access, Citrix for MAC Workspace Instructions - Remote Access, Citrix for ChromeBook Workspace Instructions - Remote Access, Switching to the Lite Version of Citrix Receiver, Experience the Fastest Webex Meetings Join Video, Join a Webex Meeting from Your Computer or Mobile Device - Instructions, Webex - New Join Screens, Help Tips and Call Me, Cyber Best Practices for State of Illinois Telework, Video Conferencing Best Practices-for Webex and Zoom. Start here to begin the State of Illinois Digital ID registration process for non-Illinois residents. If you are still experiencing issues after confirming internal connections are working, please contact the Service Desk via telephone to 217-524-3648 or 312-814-3648 or via email to Report Problems. For security purposes, the ability to copy from office to home, save from office to home or print from office to home has been disabled.April 6, 2020. No password resets will be conducted over the telephone by DoIT CSC staff. Report all suspicious activity to DoIT.Security@illinois.gov. Illinois Department of Innovation & Technology DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. These are examples of when a helpdesk ticket is needed. Phone: 217-785-3346 (o) E-mail: Aging.FOIA@Illinois.gov Agriculture, Department of Pamela Harmon PO Box 19281 Springfield, IL 62794 Phone: 217-524-6905 (o) E-mail: AGR.FOIA@illinois.gov Capital Development Board Chris R. Miles Capital Development Board 401 S. Spring St. 3rd Floor, Stratton Building Springfield, IL 62706 Phone: 217-782-4382 (o) View the DoIT Products Catalog for a comprehensive list of hardware, software and telecom devices available to state agencies for purchase. In order to utilize this solution, you must have an email address that is individual to you only, no shareable email addresses are allowable. Help Me Grow. DoIT guides technology solution delivery and support for the agencies in the executive branch of state government. - Someone is available 24/7 to take your call and forward the issue to the appropriate staff/team as quickly as possible. Email: DoIT.Helpdesk@illinois.gov. Many of you are approaching the time to reset your user password. Remember not to shut down your PC at the office. Given recent events in the news, please remain vigilant and adhere to cyber hygiene best practices, found on this site. We must all do our part to strengthen cybersecurity. The IL ACTS SAP ERP application is a cloud based solution designed to support and integrate almost every functional area of the following business processes: procurement of goods and services, finance, accounting and human resources. 877-323-5299. Springfield: 217-524-DoIT (217-524-3648) Chicago: 312-814-DoIT (312-814-3648) Technical Support Week Days (8A-5P, Monday-Friday) Contact the IDPH Helpdesk at 866-220-5247 or via email at DPH.Helpdesk@illinois.gov for Portal access and web-based application support. Phishing attempts are on the rise and one simple click can put the entire organization at risk. We are working through all the requests for assistance and will get to you as quickly as we can. This system is for authorized users and official business only. For DoIT Employees:Please note that the memo sent to DoIT employees on 3-16-20 with the subject of Reporting Instructions During COVID-19 Crisis remains in effect until further notice. Recover a Digital ID Did you forget your password? Employees who are approved by their agency to work remotely may utilize the Citrix Workspace for remote access. For easy remote access to your Outlook email from any device, try office.com. Remember rule #1 = mute your phone (microphone) when you are not speaking. If they are asking for information from you, be safe and exit the email or text. Select option 1 (computer related issue) and then choose option 2 (Digital ID support). If you have opened a support ticket and the issue is not resolved, please do not followup with a new call to the Service Desk or submit a new request via Report a Problem. Yoga is a great choice for most everyone and has the added benefits of reducing stress and anxiety, while increasing flexibility, muscle strength and body tone. Please see the This will provide users with access to the standard Microsoft Office suite through a web browser (Word, Outlook, etc.). Please remember to practice good cyber security during this time of heightened public health alerts. June 5, 2020 Make the choice to maintain your health today to better enjoy tomorrow. Industry best practices guide secure service delivery to agencies. Provide justification or business need for the escalation. Manage your Illinois.gov Network Account Microsoft Identity Manager (MIM)can be used to reset passwords and unlock your Illinois & Trusted Domain Active Directory/Network Accounts. - For weekend and evening support for ALL DoIT services: 217-524-DoIT (3648), Option 1 for all IT issues and Option 4 for Telecom Repair. Report all suspicious activity to DoIT.Security@illinois.gov. Details for how to report and escalate issues to the DoIT team. The team is working to identify and resolve the issue as quickly as possible, so there is no need to open a ticket with the Service Desk. This needs to be a remote reboot/restart and not a shut down. If possible, use Chrome rather than Microsoft Edge. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk:Restart You Home ComputerClear your browser (clear the history in your browser or cache)If possible, use Chrome rather than Microsoft Edge. Please include your name, phone number, and specific application name, detail of the issue and error messages, if any, in your description of the problem within the email message to ensure efficient resolution. This issue is most likely due to settings that can be fixed remotely, preventing this from becoming a reoccurring problem. Many of you may be receiving a prompt to upgrade Citrix Workspace and are unsure what to do while working remotely. The CIO or Group CIO may follow-up with the ITSD Manager or email. Illinois Jobs; Illinois.gov home page; Employment Opportunities; Community Ambassadors; List of Local Health Departments; Make sure you are getting up from your desk/table for breaks to move around during the work day. Were you able to access something, but now can't? Chicago: 312-814-DoIT(312-814-3648) TTY Support Line: 866-277-5669 Support: Report a Problem Media Inquiries: DoIT.PIO@illinois.gov Stay Connected Web Accessibility Missing & Exploited Children Amber Alerts Illinois Privacy Info Governor JB Pritzker Your message will need to include your name, the name of your agency, your User ID and a phone number you can be reached at. The Customer Service Center serves as an enterprise Service Desk and provides assistance and information necessary to order new products and services, report problems, request information, and/or seek general assistance. * Indicates a required field Company Contact Name Address Enter full address Street, City, State, Zip Service Availability This service will be available Monday through Friday 8 AM to 5 PM, unless otherwise requested or scheduled. DoIT Acting Secretary & State CIO Brandon Ragle kicks off the month of April as Innovation & Technology Month. You will feel like a pro participating in virtual meetings, if you follow a few fundamental rules. This servicewill be available Monday through Friday8AMto5PM, unless otherwise requested or scheduled. Link to DoIT Health and Wellness. The CIO or Group CIO may follow-up with the IT Service Processing Manager or email. Now that we are into the routine of working remotely, many of our meetings and daily responsibilities are virtual. Be wary of emails and texts, even from your favorites like Apple, Amazon and Target. Who can I contact? External Illinois.gov ID Password Reset. Given the current state of the world during a pandemic, many of these scams have the opportunity to be successful. If you previously had remote access, but are now unable to connect, please try the following before contacting the help desk: Restart Your Home Computer Clear the history in your browser or cache If possible, use Chrome rather than Microsoft Edge. General questions can be emailed to DoIT.Helpdesk@Illinois.gov. If you receive the following message when logging on from home: Resources are unavailable at this time, try again later, it is advised to wait a few minutes and try again. Email: DoIT.Helpdesk@illinois.gov Customer Service Center (CSC) Springfield: 217-52 4-DoIT (217-524-3648) Chicago: 312-81 4-DoIT (312-814-3648) Standard Support Service Hours Monday - Friday 8 a.m. - 5 p.m. Please turn on JavaScript and try again. Use this link if you need to manage or reset passwords. Users working from home using Citrix should perform regular resets of work PCs. Grace B. Hou, Secretary IDHS Office Locator. Alternatively, you may e-mail the IDPH Helpdesk at dph.helpdesk@illinois.gov. Stop before you open an attachment from these bad actors, as you could be introducing an infection to your device. If you are experiencing speed and connection issues when working remotely, check out the FAQs on the Remote Work page for tips on how to decrease the bandwidth demand in your home. Grace B. Hou, Secretary, IDHS Help Line All incidents reported toDoIT will be captured in the DoIT service managementticketing system and addressed according to the Incident Management Guidelines. There is no right to privacy when accessing or using this system or any of its components. 1-866-324-5553 TTY, 2023 Illinois Department of Human Services. and wireless services (i.e., cell telephones, smart devices, air cards, hot spots, etc.). Related Resources ATSR Guide Telecom System Specialists Do not call the Departm ent of Innovation and Technology (DoIT) Helpdesk to reset your IDPH Web Portal password. CataloguedL^ dL^ BOOKMOBI x !_ &v + 0 5 D I M/ P TM W ] e n} v"~{$&(F*,. 02 468:>J .

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