audley travel complaints

Highly recommended! }8)Upon arriving at ************ I was told we would have a view of the crater. We have been to South Africa, as well as to several other countries in Africa over the years but this trip was so well organized, and enabled us to really soak in all that the people, culture, landscape, and animals were offering us. Hi LizThank you for taking the time to share your kind comments with us. UK clients only. We're delighted to hear how well Nick and the team looked after everything for you - it does truly sound like the most magical experience!We look forward to helping with your next big adventure. We can thoroughly recommend Audley Travel, and are already planning our next holiday with them! How about indulging in a luxurious snorkeling experience at the Great Barrier Reef? Audley representative Mark H used his skills and insight to organise with us a trip to Laos, Vietnam and Pho Quoc island. That is why we contacted Audley Travel. Brilliant. Highly recommended! Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. And so it proved to be!Malcom W our representative was excellent! We had used the company on 4 occasions before and knew we could trust them. I signed up for Trustpilot just to write a review at how great this company was to work with even Having just been invited to a wedding in Japan and never having visited the country before, we We have just returned from a months holiday in Vietnam and Cambodia arranged by Audley Travel and Got back a couple of weeks ago from a magical couple of weeks in Nepal with my sister. We can't thank her enough! The exo-app in county was fantastic and our bespoke itinerary was perfectly created by Laura! 2 reviews for Audley Travel, 1.5 stars: 'I turned to Audleytravel because I wanted an individualized trip to India and wanted to avoid problems. And, because were ATOL and ABTOT protected, you can be certain that any trip we create for you is financially covered. Hi Jennifer Thank you for taking the time to provide us with such valuable feedback. Start planning your next adventure with Audley. Audley Travel Engaged Employer Overview 353 Reviews -- Jobs 656 Salaries 125 Interviews 79 Benefits 64 Photos 27 Diversity + Add a Review Audley Travel Sales Specialist Reviews Updated Nov 8, 2022 Filter by Topic Remote Work Work Life Balance Coworkers Culture Benefits Compensation Career Development Management Workplace Senior Leadership We're delighted to hear how well your trip went and we hope you have some wonderful memories from your time in Hawaii. The guides supplied throughout were very helpful and friendly and always there when needed. Mark listened to what wed like to do whilst we were travelling and advised accordingly. Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match . We have just returned from a First Class holiday to Vietnam organised by Audley Travel. Our Audley Travel experience was reflective of quality, integrity and professional service. Find out how we combat fake reviews. Hi RobertThank you for reaching out and sharing your great feedback with us. 3)On our Nile cruise the room was not what we were promised (as evident from the pictures we received prior to). Your money is safe when you travel with us. As a result, I would consider using them again in the future. Thank you so much! We are delighted to hear how well Mat and the team looked after everything for you - it sounds like you had the most memorable time exploring the wonders of Malaysia & Borneo! Audley Travel by Hassled in Hawaii, 13 Feb 2022 Holiday Rating: Beautiful holiday in Hawaii Booked a 16-day trip to Hawaii covering three islands, self-drive. 64% of employees would recommend working at Audley Travel to a friend and 57% have a positive outlook for the business. I will pass this back to your specialist and their manager. recommended to friends for future bookings, Hi LGWelcome back home! Having never been overseas before the services provided by Audley Travel were essential to us having such a successful trip. The experiences, like our cookery lesson, gave us a real insight into Amalfi culture. We hired Audley Travel to assist of with planning our trip to Thailand. We're so excited! That barely reimburses us for the extra money we paid for a private tour of the pyramids we did not get. This experience sparked my passion for travel and my love for different cultures. We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. We did not come to Audley to add to our stress but unfortunately that is what we got. What are we paying Audley for? I have traveled most of the world in the last twenty years. I do not know 6)The local person that was supposed to know what was going on with us did not have our cell number, WhatsApp number or email so he could not communicate with us directly. Kathryn, Hi KatherynThank you for taking the time to share your great feedback with us. Nick did a great job of arranging everything with great hotels and tours. The guides were superb and took the extra time to answer my endless questions. We engaged Audley Travel to organise a holiday in Laos for two people for three weeks. They were very knowledgeable, articulate and were genuinely excited in helping my wife and our family plan a trip. AUDLEY TRAVEL - 21 Photos & 10 Reviews - 77 N Washington St, Boston, Massachusetts - Travel Services - Phone Number - Yelp Restaurants Home Services Audley Travel 10 reviews Unclaimed Travel Services Closed 10:00 AM - 5:00 PM See hours See all 22 photos Write a review Add photo Review Highlights We started our adventure in Cape Town, then made our way through the wine country (Stellenbosch and Franschhoek), and on to Swellendam, Oudtshoorn, Knysna, Plettenberg Bay, and finished off the southern itinerary on safari in East Cape. Our specialist, Isabelle Evans, has been particularly helpful in developing all our many varied ideas for our trip and making sure everything we wanted to see and do was possible. We then headed back to Cape Town for some beach time in Clifton/Camps Bay, and some amazing food, before flying home. We travelled in comfort, with attentive guides and drivers at every stop. Audley Travel are excellent in finding small eco-friendly hotels to stay in wherever possible and suggesting more unusual activities to make the holiday more memorable. The company office is an open concept and thrives on collaboration to ensure success. Trustpilot is assessing this review in accordance with our flagging process. Emily was brilliant at listening to the kind of trip we would like, answered all our questions by drawing on her in-depth knowledge and personal experience, and has put together the perfect itinerary for us. We use dedicated people and clever technology to safeguard our platform. Hi LizThank you for taking the time to share your kind comments with us. We will certainly pass on your kind words to Mark and the rest of the team.Thank you once again for choosing Audley Travel, and we hope to have the pleasure of arranging another trip for you in the future.Best regards,Audley Travel, just returned from a great trip to Malaysia organised through Shannon Winzar, Audley travel. Responsible travel is part of Audleys DNA. Conversely, we actively avoid tourist traps.We were granted the Travelife Partner award in January 2020. Audley Travel worked with us across all three destinations without any issues and without making us feel awkward. We absorbed the history that painted the cobblestone streets while watching the sunset . Nothing was too much trouble and, like Mark, all the representatives went the extra mile to ensure our trip was successful. Suggested companies are based on peoples browsing tendencies. We are delighted to hear how well you enjoyed your adventure - it sounds like you had a fabulous time! 2023 Trustpilot A/S. We use dedicated people and clever technology to safeguard our platform. Thank you for sharing your feedback with us, it sounds like you had a wonderful time exploring the wonders of Malaysia. It was much further from the water (we were told it was right on the hill behind ***************) and had no view whatsoever! Included numerous tours, I.e. Hi JackieThank you for taking the time to tell us about your experience! We chose Audley having read the posted reviews and felt we had found a company that could be trusted to deliver the sort of holiday we enjoyed. You pay them to provide you with great experiences. Nepal is a very special place, we loved it. As a matter of policy, BBB does not endorse any product, service or business. We had an amazing trip organized and executed by the Audley team through out South Africa. Hayley Ryan was our tour adviser. Our trip could not have gone more smoothly! Whether you want to stay in simple or luxurious accommodation, have a particular passion for wildlife, art or experiencing the great outdoors, or you're planning a trip for a special occasion, we can create an itinerary to match your interests and tastes. Audley failed to meet its commitment to us: not correcting mistakes in the original itinerary that were pointed out in Oct 2021; not sending any information about the final itinerary until 3 days prior to our flights to ****** which led to our being unable to revise the itinerary and undo mistakes; booking a substandard motel room in ***** (after complaining, B&B owners moved us to the suite we had actually paid for); sending us at the last minute a detailed itinerary that had no details about our guided tours. They do not actually verify accommodations and arrangements and leave them up to local contractors to deal with. However, for the fees paid the trip felt packaged and not custom. We'll make sure your kind comments are shared with Shannon and her leadership teams too. The destination is great. Hi FinnyBillThanks for taking the time to share your feedback with us. We truly appreciate your recommendations too, and will make sure your kind comments are shared with Mat, his leadership team and our partners on the ground. I hoped this adventure to Borneo would be a trip of a lifetime and it really did not disappoint. We will make sure your fantastic comments are shared with Malcolm, his leadership team and our partners in Japan.We look forward to working with you again in the future on your next Audley adventure. In other words, it is not the fault of one bad travel agent at Audley. He forced us to go into at least six shops in that village alone telling us to buy something. As a result, local people are motivated to preserve what attracts visitors, be it their culture, wildlife or environment. Since the beginning, weve strived to work with local people and businesses in our destinations. The holiday was originally planned for 2019 but with Covid restrictions we had to delay our departure. Once in Bali, everything was seamlessly organized. Well guide you through the process. READ FULL REVIEW Audley Travel by starant, 23 Sep 2021 Holiday Rating: We are delighted to hear how well Carter and the team looked after everything for you, and we can't wait to work with you again on your next big Audley adventure!We'll make sure your kind comments are shared with Carter, and our partners in Australia. We wanted to plan a journey that would be tailor-made just for us. We were unable to proceed with our holiday due to COVID closures and canceled our trip. New Zealand Specialist. I can highly recommend audley. Hi PaulThanks for taking the time to share your great feedback about Malcolm and your experience in Japan. Your entire vacation is designed around your requirements, Select your preferred style of accommodations, Create the perfect trip with the help of our specialists, All our specialists have traveled extensively or lived in their specialist regions, The same specialist will handle your trip from start to finish, Make the difference between a good trip and an outstanding one, Hand picked by us or our local partners as the best available, Offering more than just dates and names, they strive to offer real insight into their country. Find wonderful travel, your way. We are delighted to hear how well Ewan looked after you, and it sounds like you had a fabulous time exploring LA & SF - we'll make sure your kind comments are shared with Ewan, his leadership team and our partners in the US.Best wishesAudley Travel. From the pre-trip advice and planning with Mat through to the actual trip itself everything was perfect. Dear Mr TarantThank you for taking the time to graciously update your review. Nothing could be further from the truth. We are due a full refund for this. I hope overall you had a wonderful holiday, it is as you say, a great destination! She went above and beyond to stay within our budget, walk me through all of the must-visit areas, give handy tips for travel and more! We currently have an ongoing project on our documentation and your feedback is very important to us, therefore I have asked a manager from our New Zealand team to reach out to you to discuss all your feedback in more detail. I would recommend this company wholeheartedly for anyone requiring a break away whether it be for getting to know a different country or just relaxing. We have shared your comments with Hayley and the team. Right up to us going he kept tweaking things to avoid the problems in southern peru. The itinerary he arranged was perfect, listening to all of our likes and dislikes. Hotels, communication, airport meet & greet were all of the usual Audley 5 star standard. We are thrilled to hear that Mark was able to use his skills and insight to organise a trip that met all your needs and preferences.At Audley Travel, we pride ourselves on providing exceptional customer service and personalised travel experiences, and we are delighted to hear that our local partners went above and beyond to make sure your trip was successful. I can't think of any changes I would have made to make this experience any better and would have absolutely no hesitation using Audley again and recommending to all my friends and clients. *A postponed or switched trip might differ in cost from your original trip based on the destination, time of year, and your choices of hotels and route. Natasha has been brilliant in providing information and advice for our very exciting trip to East Africa.Email and phone communication has been first class and her knowledge and genuine enthusiasm for the area is second to none. From the suggested hotels to the arrangements for transfers and tours, everything went smoothly. Audley planned and arranged our trip to Singapore, New Zealand, Australia and Borneo. Speak to a certified specialist to start planning your tailor-made vacation. This was a three train, two bus trip each way. We truly appreciate all of your support during covid, and we are delighted to finally be able to send you off on your much-anticipated trip. There are much better people out there. In fact the first flight was delayed. I would recommend this company wholeheartedly for anyone requiring a break away whether it be for getting to know a different country or just relaxing. We'll make sure that your kind words reach Mat, his leadership team, and our Malaysian partners.Best wishesAudley Travel. Great personal attention provided by knowledgeable team. Best personal travel experience. Hi EmmaA huge thank you for sharing your experience with us! We are quite fussy with our travel plans and yet nothing was too much trouble. Audley Travel flagged this review for containing harmful or illegal content.Read more. Best wishesAudley Travel USA. Cannot recommend enough. Start planning your next adventure with Audley. Best personal travel experience. First, Audley did not have us fly in a day ahead so that if any of the 4 flights to our initial destination was delayed, then we had a cushion. Audley are recruiting on mass without taking into consideration the quiet periods. No personal service, inaccurate paperwork, communication via automated messages, inability to address the rare communications to both of us, no retrieval/use of our known travel preferences.

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audley travel complaints