Forms to apply for housing assistance, apply for private rental assistance or manage your tenancy. Complaints about community housing providers should be made directly to the provider. We will let the community know when a re-opening date is confirmed. Each eRepair request will be reviewed by DCJ staff before processing. For your convenience, telephones with a direct link to the Maintenance Line are available in the lobby of all local offices to use during business hours. gas safety, electrical safety, locksmith, arborist, and other specialist services. However, we can look at how the Registrar of Community Housing deals with complaints about community housing providers. To do this, the timing of repairs and maintenance jobs is determined in a fair and equitable way with a priority focus on safety, security or resident wellbeing. You can phone or visit any of our local DCJ offices. Your rating will help us improve the website. If you'd like to apply for social housing in NSW or are an existing social housing resident with a question or concern, visit the Tenancy Hub or call 1800 422 322. modifications to improve accessibility so our homes can better support people with a disability and older people to keep living at home. The Registrar of Community Housing can be contacted on: Locked Bag 4001, Ashfield BC 1800 Free call: 1800 330 940 Facsimile: 02 8741 2522 Email: registrar@facs.nsw.gov.au Web: www.rch.nsw.gov.au. For example, you may be unable to appeal a decision to HAC because of delays by FACS, or perhaps FACS has not explained the reasons for its decision. Family & Community Services on facebook opens in new window, Family & Community Services on twitter opens in new window, Family & Community Services on youtube opens in new window, Family & Community Services on linkedin opens in new window, Centralised Gas Hot Water System Reimbursement Scheme, Modifications for people with disabilities or the elderly, Occupational therapist assessment overview, Requesting maintenance and reporting problems, Swimming pools in public housing properties. Centre is the single point of. Related agencies. The Registrar of Community Housing is responsible for the registration and regulation of NSW community housing providers and may be able to assist you witha complaint about a community housing provider. These contractors also respond to any reported lift outages or service disruptions on an urgent basis, to minimise inconvenience to residents. For more information regarding alterations, go to theAlterations to a Home Policy. Department. This is a NSW Government Directory listing. In NSW we have Australia's largest social housing portfolio of 125,000 properties. DCJ is improving the experience of social housing tenants. Informed by lessons of the past,Department of Communities and Justiceis improving how we work with Aboriginal people and communities. Resources for affordable housing, community housing and specialist homelessness service providers. Our website provides a full list of our local DCJ office address and phone numbers under Contact Us. Email: feedback@facs.nsw.gov.au Postal Address: Housing NSW Head Office Locked Bag 4001 ASHFIELD BC NSW 1800 Phone: 1800 422 322 More information DCJ Housing offices are generally open from 9:00am to 5:00pm. no.65, 1941), the first Commissioners took office from 20 February, 1942, (1) and the Act was proclaimed on 20 February 1942 (2) with the exception of Part III (Sections 7- 16) which was proclaimed on 1 May, 1942. Last updated: 16 September 2022 . The timeframes for this non-urgent work can be up to 12 months for completion. NSW continues to invest more than any other state or territory. Communities and Justice, NSW Department of; Local Offices. An additional $59.4 million was invested into an enhanced cleaning program for social housing properties between April 2020 and December 2021. How to make sure needed repairs and maintenance in your home get done There are different response times for different repairs, with priority for urgent safety issues. Find out more about thecapital maintenance initiative including what is being delivered, who will benefit and milestones. We cannot determine liability, order payment of compensation or change a decision made by NCAT. read more about organization. This includes 130 homes funded previously, and $37 million for 120 homes funded by the 2022 Housing Package. As a tenant, you have rights and responsibilities regarding repairs and maintenance for your property. This phone line is open 24 hours/day, 7 days/week, 365 days/year. It contains annual reports, strategic plans, guides, policy documents, and open access. Residents can call us on 1800 422 322. However, if the matter is urgent you can call the Ombudsman first to talk about the best thing to do. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Your landlord is the Department of Communities & Justice (DCJ Housing) but they don't deal with repairs. Includes Aboriginal people, families and communities, carers, disability and inclusion, seniors, youth, volunteering and advisory councils. We can look at some maintenance complaints but we rarely intervene in decisions about maintenance because these decisions are largely based on technical or legal considerations. We work with housing support services to respond to homelessness in NSW and enable affordable housing for all. If you disagree with a decision made by FACS, including a decision about eligibility for housing services, tenant entitlements or the reasonableness of a housing offer, you may be able to appeal the decision through the housing appeals process. Residents are encouraged to immediately report any faults with the operation of a lift or lifts in their building to the Maintenance Line on 1800 422 322 or use the lift maintenance call number shown on the panel inside each lift. You can find the Review of Decisions form and the Appeals and reviewing decisions fact sheet on the website: www.housing.nsw.gov.au. Report any damage to Housing Direct on 1300 137 677 or to your Housing Officer as soon as possible. Housing and property Social housing Property maintenance issues and problems Text size If you live in public housing and you need to request maintenance, or report a problem, you can call the Housing Contact Centre Maintenance Line on 1800 422 322. Residents can call us on 1800 422 322. The Registrar of Community Housing is within the Ombudsmans jurisdiction. You should contact the NSW police if you are experiencing serious problems with a tenants behaviour. maintenance on 1300 HOUSING (1300 468 746), 24 hours a day, seven days a week. We acknowledge the ongoing connection Aboriginal people have to this land and recognise Aboriginal people as the original custodians of this land. National Relay Service 133 677Telephone Interpreter Service (TIS): 131 450We can arrange an interpreter through TIS or you can contact TIS yourself before speaking to us. Our priority is to provide safe, secure and habitable homes for residents and, when needed, we repair and maintain properties as quickly and cost effectively as possible. Maintenance work information for DCJ Housing tenants eRepair An online service for DCJ tenants to lodge non-urgent home maintenance requests Home modification request DCJ assists eligible tenants and approved applicants to modify their home to help them live independently Maintenance and home alterations How to contact DCJ Housing completing an online feedback form at www.housing.nsw.gov.au. Our website uses an automatic service to translate our content into different languages. E-mail: customersupport@jaggaer.com. A range of private rental assistance products and services available to help clients. prioritising delayed actions or decisions. For a complete list of matters that can be appealed, visit HACs website or contact them at: PO Box 1030, Westfield Burwood NSW 2134 Free call: 1800 629 794 Phone: 02 8741 2555 Facsimile: 02 8741 2566Web: www.hac.nsw.gov.au. 5Housing Action Plan Now (HAPN), Forest Lodge and Glebe Co-ordination Group (FLAG), No. That the Committee inquires into and reports on the management of public housing maintenance contracts in NSW, with particular reference to: The Parliament of New South Wales acknowledges and respects the traditional lands of all Aboriginal people, and pays respects to all Elders past and present. We assess each complaint we receive and decide whether to take action on a case by case basis. In NSW we have Australias largest social housing portfolio of 125,000 properties. For general enquiries, call DCJ Housing Contact Centre on 1800 422 322. PaGe 2 NSW HealtH Closing the gap: 10 years of Housing for Health in NSW The NSW Department of Health has been managing a health and safety focussed repair and maintenance program in Aboriginal community housing across NSW over the past 10 years. We can make inquiries with an agency if we consider there may be maladministration. You can call us to discuss your particular case. . - Update contact details including emergency . If there is, we may suggest changes to policies or procedures. The current repair status and physical condition of the public housing stock; The costs of maintenance of the current public housing stock, variations in expenditure trends over the previous five years and projected expenditure for the next five years; Methodologies and processes for ensuring consistent public housing maintenance standards across NSW, including quality assurance, effectiveness, efficiency and contract supervision. Its website should have information about complaints or you can ask its staff about how to make a complaint. Please enable scripts and reload this page. Please don't include personal or financial information here. Dependent on the situation, our lift technicians will attend to urgent matters in a 30 minute to 2 hour timeframe. Guide to what species are recommended and what are not allowed. NSW Police, NSW Department of Communities and Justice, key community sector organisations, Local Aboriginal Land Councils and 2 community members. Videos to help maintain and protect your home, Safely delivering repairs and maintenance to your home, Responsive and Programmed Maintenance contract. Contact Centre about repairs and. acknowledge their continued connection to their country and culture. Generally, we cannot deal with complaints about community housing providers because they are usually not within our jurisdiction. The Land and Housing Corporation (LAHC) owns the property and manages the Planned maintenance is non-urgent work or replacement of an item within a property, such as painting, replacing floor coverings or upgrading kitchens or bathrooms. Information on becoming a DCJ Housing tenant and how to maintain your tenancy. From 1 April 2016, local contractors will now manage call outs, and track and follow up maintenance issues in your area. You do not need to do anything differently. If you are in Australia please call: 02 8074 8627. Brookvale NSW 2100. See Advocacy and Legal Services below. See Advocacy and Legal Services below. Registering for the app will provide access to key features personalised to your circumstances: - View account balances such as rent, water and Rentstart bond loan. For emergency repairs call the the Housing Contact Centre and follow the prompts for the maintenance line. Alternatively, you can contact your local DCJ Housing office launch. Find information on what housing support you may be eligible for, your rights and responsibilities as a tenant, how to apply for private rental assistance or social housing, assistance with starting or keeping a tenancy and understanding your rights and responsibilities as a tenant. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. The landlord is only required to reimburse the tenant's costs if: the need for the urgent repair was not the tenant's fault. Making a public interest disclosure (whistleblowing), Information in Easy Read and in other languages, Handling public interest disclosures (whistleblowing), PID responsibilities for public authorities, PIDs and the Government Information (Public Access) Act, Subscribe to the public interest disclosures newsletter, Automated decision-making in the public sector, Administrative Law and automated-decision making, Implementing automated decision-making systems, Managing unreasonable conduct by a complainant. a preset menu that will direct your enquiry to the service you need including. Working to improve the service and experience for our tenants. NSW Government has a repository for NSW Government publications. not telling you the outcome of your complaint. Postal. Since March 2020, the NSW Government has invested over $1 billion in homelessness and social housing through COVID related stimulus measures. We're available 24 . A smartphone app that helps young people who have been in care on their journey to independence. This is a NSW Government Directory listing. Find out how we can help you find or keep your housing, how to apply for private rental assistance or social housing. the maintenance line. One thing we consider when assessing your complaint is whether there is an alternative and satisfactory means of resolving it. You can submit an appeal using the online appeal form located on the HAC website. Access your housing information by registering with the MyHousing mobile app on your smartphone today. make payments to accounts. All reports are treated seriously and managed in the strictest confidence. However, your complaint about a decision might include a matter that we can assist you with. Department. Works undertaken include: Here are some useful tips to help reduce moisture in your home to prevent mould growth. Trees and shrubs help our environment by giving us shade, privacy and fresh air. The WA government is committing another $511 million to social housing and homelessness initiatives under the state budget in a fresh bid to offer enough properties for those most in need. We are committed to the safety and wellbeing of children and young people and protecting them from risk of harm, abuse and neglect. Search for Find DCJ Housing Offices at: www.dcj.nsw.gov.au. Link2home Veterans and Ex-Service - 1800 326 989. Responsive repairs are for urgent maintenance, such as a leaking pipe or a broken window. All tenant requests for repairs and maintenance must be made to Bridge Housing. *All figures current as of 30 November, 2021. High-rise buildings fitted with additional active and passive fire safety measures to reduce fire risk, such as fire hose reels and hydrants, early alert systems, sprinklers, fire indicator panels and smoke alarms, Annual inspections from our maintenance contractors, to ensure the building components and equipment, including fire safety measures, are functional and operational, $15 million invested into upgrading and enhancing fire safety to over 2,000 properties in 2021-22, More than $300 million spent since 2005 through risk-based fire safety programs. Inmates gain skills, qualifications and work experience which helps improve their post-release employment opportunities. The Department acknowledges the Traditional Custodians of the land and pays respect to all Elders past, present and future. (4) The role of the . Thats an average of around 1,750 requests every day. If you have an issue with maintenance of a Department of Housing Property you should first contact the Housing Contact Centre on 1300 468 746 (1300 HOUSING), 24 hours, 7 days, all year round. PO Box 20217. they contacted the landlord or agent about the problem or made a reasonable attempt to do so. If you'd like to apply for social housing in NSW, or are an existing social housing resident with a question or concern, please visit the Department of Communities and JusticeTenancy Hub.

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